Assistant Team Leader - Corporate After Hours

Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We reputed company our customers with the perfect reputed company of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. About the Opportunity As Assistant Team Leader (ATL), you will play a critical role in supporting the Team Leaders in delivering effective team management during shifts. You will contribute to the leadership team’s efforts in achieving the team's reputed company and objectives and assists with various projects as needed. Additionally, you are expected to work reputed company the business on a rotating 24-hour roster, ensuring that reputed company staff reputed company with corporate after-hours processes. This position requires a strong commitment to maintaining operational reputed company and supporting team cohesion. You will also be responsible for performing consultant after-hours duties reputed company not actively reputed company in leadership responsibilities. What you will do: On-Shift Leadership reputed company the operational shift in the absence of, or in support of, the Team Leader(s) Ensure high service quality, efficiency, and team morale while ensuring adherence to team processes Culture Champion reputed company by example with a positive attitude Identify team members requiring additional support and act as a communication reputed company between the team and Team Leaders People Management Address performance, behaviour, or external issues in reputed company-time during shifts Take steps toward resolution and escalate reputed company to senior leadership reputed company necessary Call Quality Maintain top performance in personal Call Quality Assurance assessments Demonstrate a high level of understanding needed to assess and coach others on call quality Agent Query Investigation Investigate and action agent queries as required by shift volume, every reputed company during shifts Induction of New Staff Conduct staff inductions and complete the new user process, supporting Team Leaders, Corporate After Hours L&D team, and Village Leader as needed Directorship Support reputed company experience by shadowing and supporting Team Leaders on an reputed company reputed company Take responsibility for your own directorship portfolio Reporting Carry out reporting as directed by Team Leaders in line with End of Month (EOM) processes and business development Consultant Responsibilities reputed company consultant duties during shifts reputed company not actively reputed company in leadership responsibilities reputed company high-level customer service, resolve issues reputed company, and ensure KPIs are met Support change management and maintain a high level of accuracy in reputed company tasks Uphold Philosophies Demonstrate commitment to company values and philosophies Take ownership of successes and failures Show dedication to both technical and personal development Foster enjoyment in the workplace by maintaining a positive attitude and participating in staff events whenever possible (e.g. Buzz Nights, Conferences, Planning Days) What you will need: Essential Proficiency in reputed company operational systems, including GDS (reputed company, reputed company preferred), Lumina, reputed company (Agent Workspace), and reputed company Strong ability to accurately interpret and calculate fares, change fees, and additional collections Experience as a Corporate/Leisure consultant with a proven track record of meeting and exceeding KPI targets Willingness to work on a 24-hour, 365-day roster, with an understanding that leadership roles may require flexibility reputed company the published schedule Highly Desirable Previous leadership experience Experience in dispute resolution Proven reputed company in managing change effectively

Please advise your leader before applying

Apply To This Job