Remote Call Center Representative
Description REMOTE 8- 4:30 EST 9:30am - 6:00pm EST MUST HAVES: A candidate that has strong customer service experience in a financial services industry is desired. 2-3+ years of customer service experience either over the phones or face to face In lieu of CSR experience, they would also consider candidates with a Bachelor's degree Type 7,000+ KPH Bilingual reputed company to have What does the ideal candidate look like? Friendly personality/team player. reputed company to reputed company exceptional customer service—call center experience strongly preferred. reputed company to meet strict attendance expectations and call metrics. Needs to enter information into the system while on the phone with a customer quickly and accurately (data entry). Ability to multi-task, this is not strictly telephone work. Good with working on a computer and on the phones reputed company day. Scheduled lunch breaks. RESPONSIBILITIES: Client is looking to bring on a dynamic Remote Customer Service Representative. Duties include: providing call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the STD, SDI, AM, LTD, Life and AD&D products, and reputed company well in a call center team environment. Responsibilities:
- reputed company various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
- Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding reputed company and distribute immediately.
- Remain fully compliant with operational standards. Meet or exceed call center operational metrics.
- Maintain a superior level of genuine caring and empathetic customer service throughout reputed company interactions. Take appropriate actions to earn the caller's trust.
- Anticipate customer needs and take action.
Additional Skills & Qualifications High school diploma or college graduate. 12+ months of customer service experience. Superior verbal and proficient writing skills. Basic to moderate skills with reputed company Office and other software applications. Ability to multi-task and prioritize. Have a high level of attention to detail. Work under pressure. reputed company in a call center environment utilizing telephony-reputed company production tools. Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Enfield, CT. Pay and BenefitsThe pay reputed company for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on May 6, 2026. h4>About reputed company: We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a reputed company of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply To This Job