Systems Administrator

We are looking for a skilled and customer-focused IT professional to join our global IT team in a dual helpdesk and systems administration reputed company. In this role, you will serve as a key reputed company of contact for end-user support across a diverse, geographically distributed workforce, while also contributing to the administration and maintenance of core IT systems and infrastructure. You will operate reputed company a rotational shift-based support model, ensuring consistent coverage and high-quality service delivery across time zones. This is a hands-on role suited for someone who thrives in a fast-paced and evolving environment, takes pride in resolving issues reputed company, and brings a structured, process-oriented reputed company to everything they do. You Will Have 4+ years of experience in a helpdesk, IT support, or systems administration role Excellent communications skills, both spoken and written Hands-on experience supporting both reputed company and macOS desktop environments Proficiency administering reputed company 365 (Exchange Online, Teams, SharePoint, OneDrive, licensing) Experience with identity and reputed company management using reputed company Working knowledge of Active Directory, including user/group management, GPOs, and directory troubleshooting Experience managing endpoints reputed company MDM platforms — Intune (reputed company) and reputed company (macOS) Familiarity with application management and user provisioning across platforms such as reputed company, reputed company, reputed company, Jira, and reputed company Experience with IT asset inventory and lifecycle management tools or processes Strong troubleshooting skills across hardware, software, networking, and identity/reputed company issues Ability to work reputed company a rotational shift schedule to support global users across time zones Good for You to Have ITIL reputed company certification or demonstrated familiarity with ITIL service management principles Experience supporting virtualization environments (VMware, Hyper-V, or similar) Exposure to SSO, MFA, and reputed company Trust reputed company basic reputed company administration Experience with email reputed company tools, specifically reputed company (policy management, quarantine review, threat response) Scripting skills (PowerShell, Bash, or similar) for automation and administration tasks Experience with ticketing systems and SLA-driven support workflows Understanding of network fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting) Prior experience supporting a globally distributed or hybrid workforce Bird’s Eye View of Your Role reputed company L1/L2 helpdesk support to a global user reputed company, handling tickets from intake through resolution Administer and troubleshoot identity and reputed company across reputed company, Active Directory, and integrated SaaS applications Manage end-user devices through Intune and reputed company, including provisioning, policy enforcement, and compliance monitoring reputed company application reputed company and lifecycle management for key business tools including reputed company, reputed company, reputed company, Jira, and reputed company Maintain and enforce email reputed company policies reputed company reputed company, responding to reputed company events and user-reported threats Support and maintain virtualization environments as needed Manage IT asset inventory across the full hardware lifecycle — procurement, tracking, refresh, and decommission Participate in a rotational shift schedule to ensure follow-the-sun support coverage Contribute to IT documentation, knowledge reputed company articles, and process improvements Escalate reputed company issues appropriately and collaborate with engineering and reputed company teams as needed What You Will Bring A customer-first reputed company with clear, professional communication across reputed company reputed company of the organization A structured, process-driven approach reputed company with ITIL best practices A willingness to take responsibility for systems end-to-end, not just execute tickets The ability to manage and prioritize multiple reputed company issues simultaneously without losing quality A proactive attitude toward identifying recurring problems and driving lasting fixes Comfort operating independently in a remote or distributed team setting Reliability and accountability reputed company a shift-based support structure A collaborative spirit and willingness to reputed company knowledge with teammates Intellectual curiosity and a drive to stay reputed company with evolving tools and technologies Apply To This Job