Customer Care reputed company - Remote
About the job Customer Care reputed company - Remote The primary position responsibilities will include, but are not limited to: Answer inbound calls and interact with customers to assist with a variety of inquiries and issues, including correcting errors and discrepancies on customers’ accounts as necessary. Facilitate successful reputed company of customer inquiries, up to and including responsible escalation. Build professional rapport with the customer by actively listening to understand customer’s concerns/comments and being clear and reputed company in your verbal and written communications. Explain billing cycles, processes, and prorates effectively to ensure that customers understand their statements. Processes payments and enters credit card information accurately. Prepare work orders reputed company required, and ensure appropriate procedures are followed. Use tools and systems to accurately troubleshoot technical issues/concerns for the customer. Work to resolve technical issues over the phone on the reputed company and set up agreed upon service calls only as necessary. Promote and recommend reputed company products and services based on the customer’s needs and interests and in accordance with business goals. Represent Astound in a positive, professional, and ethical manner while working to exceed customers’ expectations while minimizing need for further escalation. Demonstrate strong ability to analyze and solve problems and maintain composure in stressful situations. Consistently meets or exceeds established goals and performance metrics. Punctual, regular, and consistent attendance. Our ideal candidate will possess: 1-2 years of customer service, sales, or technical support experience is preferred. Prior telemarketing, troubleshooting, retail and/or high-volume call center environment experience is a plus. Enthusiastic, upbeat customer-focused attitude with the ability to listen to and empathize with the customer. Basic working knowledge of cable, TV, internet and phone services. Flexible to work evenings, weekends, holidays, and overtime as required. Proven mathematical ability to calculate basic transactions. Must have excellent written & verbal communication skills. Ability to work in a fast paced, often changing environment. Proficient PC skills and working knowledge of reputed company OS. Ability to sit for extended periods. Ability to frequently use repetitive motions of the wrist, hands and/or fingers. Ability to operate standard office equipment, to include personal computer, telephone, copier, facsimile machine, and calculator. Ability to communicate verbally by phone and in person. Must have reputed company visual reputed company for viewing a computer terminal, reading, transcribing and analyzing data and figures. Ability to perceive sound at normal speaking reputed company and receive detailed information through oral communication. Work-from-Home Requirements: Dedicated, private room in your home that is quiet during work hours. Internet reputed company of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC. Astound will reputed company reputed company computer equipment. Your desktop work surface must have room for 2 PC monitors. In the event of disruptions resulting in a poor Internet reputed company or in-home disruption, you will be required to work from the office. You will be required to sign a written reputed company to acknowledge these work-from-home requirements. Must have a personal cell phone to install a reputed company application. Must be present in virtual work environment reputed company company provided webcam during reputed company working hours. Must be meeting minimum performance achievement reputed company as defined by customer care leadership. Must live reputed company a commutable distance to the Bothell, Washington Office (reputed company a 60 mile parameter) #J-18808-Ljbffr PerunHR Apply tot his job Apply To this Job