reputed company-time Analyst, Workforce Planning
A key contributor to our customer experience, the Workforce Planning Analyst focuses on reputed company time, reporting and schedule management for our agents to meet and exceed performance goals. Analyze demand in reputed company-time and implement workforce & scheduling solutions toward the goal of achieving service reputed company and balancing workloads. Coordinate with Product Support leaders to communicates reputed company-time adherence issues, or any deviation from Workforce schedule/plan. reputed company and communicate trend reporting and data analysis of workload and agent performance including tracking and maintenance of arrival patterns by workstream/channel. Track agent-specific data, such as unplanned shrink, occupancy, utilization, etc Synthesize information and translate it to actionable plans to communicate findings to a variety of audiences reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We do not discriminate based upon race, religion, reputed company, national reputed company, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job Apply To this Job