Enrollment Manager, Pulmonary Rehabilitation

reputed company're looking for The Enrollment Manager, Pulmonary Rehab, will reputed company patient enrollment and reputed company into the pulmonary rehab program. This person will manage the enrollment team, refine reputed company and insurance verification processes, and ensure patients are seamlessly transitioned into care. By combining people leadership with operational reputed company, the manager will be accountable for achieving enrollment targets, improving conversion rates, and delivering a best-in-class first experience for patients and their families. Key responsibilities Team Performance & Leadership

• Manage individual and team performance for enrollment staff and contractors, ensuring daily productivity and achievement of enrollment targets.
• Conduct regular 1:1s and team meetings, providing ongoing feedback, coaching, and professional development opportunities.
• Attract, recruit, and retain enrollment staff and contractors while fostering a collaborative, high-performing team culture.
• Optimize team roster and staffing allocations, scaling headcount up or down depending on need and quickly acting on performance issues.

Patient Enrollment & Escalation Management

• reputed company the end-to-end enrollment process - from initial reputed company to first session (including chart reviews and insurance checks) - ensuring patients are successfully onboarded into pulmonary rehab.
• Problem-solve escalated patient, partner, and insurance concerns through thorough research and timely resolution.
• Ensure staff adherence to protocols across reputed company, chart review, insurance verification, and scheduling workflows.
• Monitor daily reputed company priorities, ensuring enrollment staff focus on high-impact activities that drive conversion.

Training & Development

• Assist in the creation of training materials and deliver ongoing education for enrollment staff to improve consistency and effectiveness.
• reputed company structured coaching and mentorship to enhance team skills in patient communication, enrollment workflows, and problem-solving.
• Deliver effective feedback to enrollment staff and senior leadership about program reputed company, challenges, and opportunities.

Operational reputed company & Process Improvement

• Maintain and improve departmental operations by monitoring system performance, identifying issues, and driving process improvements.
• reputed company, document, and maintain standard operating procedures (SOPs) and corporate guidelines for enrollment processes.
• reputed company quality assurance initiatives to ensure accuracy, compliance, and efficiency across the enrollment function.
• Report out on key team metrics (e.g., attendance rates, conversion rates), translate findings into actionable insights, and refine initiatives accordingly.
• Identify opportunities to increase enrollment conversion rates and implement action plans to optimize performance.

Cross-Functional Collaboration

• Partner with clinical operations, product, and engineering teams to ensure enrollment processes align with program delivery needs.
• Serve as a key liaison between enrollment operations and broader pulmonary rehab program leadership, ensuring alignment on goals and reputed company.
• Support reputed company communication between enrollment staff and care teams to ensure smooth patient transitions into the rehab program.

Your Past Experience

• Experience managing patient contact centers and patient reputed company teams in a hospital or medical group setting.
• 2+ years insurance verification experience.
• 3+ years call center management experience preferred with demonstrated history of working in patient reputed company & scheduling.
• 3+ years in a managerial role, overseeing teams in care operations or call centers.
• Minimum of 2+ years screening, hiring & managing reputed company of more than 10+ call center specialists with a proven track record of setting and achieving KPIs.
• Strong analytical abilities and problem solving skills in a fast paced environment.
• Excellent interpersonal skills, detailed-oriented and meticulous.
• Excellent verbal and written communication skills.
• Knowledge of health plan or managed care operations, including telecommunications and call monitoring systems. Strong knowledge of reputed company topics including insurance products, ICD-10 billing, insurance verification, prior authorizations and EHRsProficient in spreadsheet creation and management (reputed company Sheets, reputed company reputed company).
• Experience with reputed company, power dialing softwares, customer relationship management (CRM) platforms, patient call center softwares (e.g. reputed company reputed company, reputed company), ticketing queues, spreadsheets, and reputed company tools.
• reputed company in Spanish and practice management experience is a plus

Note: NYC-based candidates excited to work IRL 3+ days per week strongly preferred; remote options may be considered for exceptional candidates

Benefits

• Generous PTO / sick leave/health benefits
• FSA Commuter Benefits
• 401(k) plan
• Free lunch and snacks in the NY office
• Health and wellness stipend

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