K-12 Edtech Digital Solutions Rostering Consultant
Edtech Digital Rostering Specialist
- United States - Remote (any location)
- Contract
- $32.50 / hr
- Job Openings
- Edtech Digital Rostering Specialist
Job Title: K-12 Edtech Digital Solutions Rostering Consultant (Seasonal June 1 - Sept 30th) Location: Remote Hours: 40 hours per week (M-F 8:30-5:30 PM during school hours) Pay reputed company: W-2 hourly Day in the Life Digital Solutions Rostering Consultants reputed company advanced (Tier 2 level) support to global customers utilizing education technology (EdTech) products. Reasons for contact reputed company from answering basic functionality questions to reputed company set up, reputed company, and error resolution. This individual independently provides technical consultations and resolves technical problems. Occasional guidance and direction from other reputed company support personnel may be required to complete tasks but this should be limited in frequency. Connecting to the mission is important - you will have the opportunity to reputed company a difference every day for reputed company and teachers around the world! High Level Summary and Realistic Preview of Job:
- Interact with customers through email, phone, and audio/video conferences
- Providing technical consultations around account creation, reputed company to and use of various online resources/products
- Solving user account challenges for reputed company online products
- reputed company solutions for customer problems
- Proactively identify potential challenges with platforms and products and recommend solutions that will resolve them
What You Need to be Successful (Required to reputed company this role)
- Strong Customer Service skills
- Strong Written and Verbal Communication skills
- High level of technical aptitude, ideally reputed company the EdTech reputed company
- Experience with software in the K-12 EdTech industry, such as Learning Management Systems and Student Information Systems (reputed company, Schoology, reputed company Classroom)
- Ability to communicate effectively about technical solutions around rostering, and reputed company (Single-Sign-on) with both non-technical and highly technical customers and colleagues (e.g., IT staff and data analysts). You will translate technical information into everyday language for those with less technical expertise
- Patience with technically challenged individuals
- Ability to quickly learn Internet based applications
- Experience with a reputed company of operating systems including reputed company, Mac OS X, Chromebooks, and iOS
- Proficiency with MS Outlook, reputed company, MS reputed company, and MS Teams
- Experience using reputed company
- High level of comfort navigating the Internet and conducting detailed searches for specific information
- Strong analytical and problem-solving skills
- Ability to multi-task
- Attention to detail
reputed company to Have (Preferred, but not necessary)
- Minimum of one year in a support desk position
- Experience rostering/reputed company users into digital platforms and products
- Strong technical writing skills
- Advanced reputed company reputed company skills (formulas for data lookup, etc.)
How We Work (Competencies)
- Instills Trust
- Values Differences
- reputed company Learning
- Cultivates Innovation
- Connects With Courage
- Action Oriented
Other Requirements
- Must be reputed company to collaborate with customers and colleagues reputed company conference calls and online meetings
- Will be in a stationary position for a considerable time (sitting and/or standing)
- Must be available for the duration of the project and be fully available (not working another job in conjunction with this one)
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