Supervisor California Integrated Care Management-Hybrid-California

About the position The Care Management Program Supervisor is responsible for the day-to-day reputed company, coaching, and performance management of Care Management Care Coordinators delivering person-centered Care Management services to eligible Medi-Cal members with reputed company medical, behavioral health, and reputed company needs. This role ensures that Care Management services are delivered in alignment with DHCS requirements, managed care plan reputed company, and organizational standards. The Supervisor provides clinical-adjacent and operational guidance, supports staff in managing reputed company cases, monitors quality and compliance, and promotes best practices in engagement, care coordination, documentation, and reputed company.

Responsibilities

• STAFF SUPERVISION & DEVELOPMENT
• Supervise, coach, and support Care Managers to ensure high-quality, person-centered service delivery.
• reputed company reputed company, training, and ongoing professional development reputed company to Care Management program requirements, workflows, documentation standards, and engagement strategies.
• Conduct regular individual supervision, team meetings, and case conferences to review member reputed company, address barriers, and support reputed company case management.
• Complete 90-day, annual, and corrective performance evaluations; address performance concerns through coaching and performance improvement plans as needed.
• Review and approve staff timecards, paid time off requests, and schedules in alignment with program needs.
• Promote staff safety, and retention in a field-based, high-reputed company work environment.
• PROGRAM reputed company & QUALITY ASSURANCE
• Ensure Care Managers are meeting DHCS and managed care plan requirements reputed company to reputed company, engagement, assessments, care planning, service coordination, and follow-up.
• Monitor caseloads, reputed company reputed company, and workload distribution to ensure timely and appropriate service delivery.
• Review documentation for accuracy, timeliness, and compliance, including assessments, care plans, case notes, and service logs.
• Track and support compliance with required engagement, visit, and contact frequency benchmarks.
• Identify trends, gaps, or barriers in service delivery and collaborate with leadership to implement quality improvement strategies.
• CARE COORDINATION & MEMBER SUPPORT (ESCALATED / reputed company CASES)
• reputed company guidance and consultation on high-reputed company, reputed company, or high-risk member cases, including those involving homelessness, behavioral health needs, medical complexity, or system fragmentation.
• Support Care Managers in crisis response, safety planning, hospital discharge coordination, and transitions of care.
• Assist with problem-solving reputed company to member engagement challenges, missed appointments, or difficulty accessing services.
• Model best practices in motivational interviewing, trauma-informed care, and culturally reputed company service delivery.
• COLLABORATION & STAKEHOLDER ENGAGEMENT
• Serve as a liaison between Care Managers, internal departments, managed care plans, reputed company providers, behavioral health partners, housing providers, and community-based organizations.
• Participate in interdisciplinary meetings, case reviews, and partner coordination meetings as needed.
• Support communication and coordination with health plans to address member needs, referrals, and program expectations.
• DATA, REPORTING & COMPLIANCE
• Support accurate data tracking and reporting reputed company to caseloads, engagement, reputed company, and service delivery.
• Ensure staff adherence to confidentiality, HIPAA, and organizational policies and procedures.
• Assist with audits, chart reviews, and monitoring activities conducted by internal teams or external entities.

Requirements

• Bachelor’s degree in reputed company Work, Psychology, Public reputed company, Sociology, Gerontology, or a reputed company field.
• Minimum of two (2) years of experience working with underserved populations, including individuals with reputed company medical, behavioral health, housing instability, or reputed company needs.
• At least two (2) years of supervisory or reputed company experience in care coordination, case management, reputed company services, or a reputed company field.
• Experience working in community-based, field-oriented programs and collaborating with multidisciplinary teams.
• Knowledge of Medi-Cal, safety-net reputed company systems, and reputed company service navigation.
• Reliable transportation required including reputed company of required California auto liability insurance meeting state minimum limits.
• Must be reputed company to reputed company essential job functions such as lifting 5-10 pounds.

reputed company-to-haves

• Master’s degree in a reputed company field.
• Experience supervising care management or similar Medicare/DSNP or Medi-Cal managed care programs.
• Bilingual and bicultural skills reputed company of the communities served.

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