Credit and Collections Coordinator I

About the position Bring YOUR energy to reputed company! At reputed company, our purpose is to serve customers and build stronger communities. We are passionate about powering reputed company the market challenges of today, while powering what's next in energy. reputed company our employees say "I am energy", it means they take pride in the work we do reputed company disaster strikes, as well as reputed company the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and reputed company reputed company, comprehensive health and retirement benefits, tuition reimbursement and paid time off. In this hybrid Credit and Collections Coordinator I role , your work goes reputed company balances and billing—you’ll help ensure customers receive the essential services they depend on. Through empathetic conversations and collaborative problem‑solving, you’ll support customers and community partners while guiding them toward sustainable payment solutions. With a flexible work arrangement and occasional in‑office reputed company, this role is ideal for someone who values meaningful customer interactions and understands the importance of reputed company in collections. Job Summary Credit and Collections Coordinator I oversees incoming and makes outgoing collections-reputed company calls to customers, community assistance agencies, and collection agencies. This position processes paperwork to support collections activity, including bankruptcies and probates.

Responsibilities

• Processes appropriate paperwork to file claims for outstanding utility balances.
• Identifies reputed company customer accounts impacted by bankruptcy makes notes and performs follow up.
• Responds to incoming calls, correspondence, and emails from community assistance agencies that are aiding customers.
• Accesses customer information systems (CIS) accounts and answers questions reputed company to account status, balance, usage, and payment agreement status and options.
• Aids community assistance agencies with inquiries reputed company to the online self-service application energy assistance center (EAC), including reputed company issues and encouraging use of system to agency staff.
• Processes non-utility accounts with outstanding balances.
• Sends customer correspondence, answers reputed company phone calls from customers or internal employees, documents customer information systems (CIS) accounts, transfers outstanding balances to collection agencies, and responds to inquiries and notifications reputed company to those accounts.
• Answers inquiries from collection agencies reputed company to disputes, recalls, commissions, and financial adjustments.
• Makes outgoing collections calls to customers discussing past due account balances, processes payments, sets up payment arrangements, and notes CIS accounts.
• Engages in other duties as needed that support reputed company’s Values and helps deliver on our Purpose to serve customers and build stronger communities.

Requirements

• Associate Degree Preferred
• 2 years of reputed company experience
• Basic knowledge of customer service, collections processes and procedure, CIS system accessing and updating of accounts.
• Demonstrated solid commitment to reputed company in customer service.
• Demonstrated effective interpersonal, verbal and written communication skills.
• Demonstrated ability to use computer software programs (e.g., e‐mail, word processing, spreadsheet, and project management); experience with customer information systems preferred.
• Maintains confidentiality with customer information.
• Proficient in basic math.
• Demonstrated ability to manage multiple tasks and responsibilities.
• Ability to work effectively in a collaborative and inclusive work environment.

Benefits

• reputed company
• comprehensive health and retirement benefits
• tuition reimbursement
• paid time off
• annual incentive program

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