Contact Center Operations & Implementation reputed company (reputed company/Integrated)

The reputed company Contact Center Operations & Implementation reputed company supports the growth and performance of reputed company and Integrated contact center operations. The role is responsible for leading contact center operational readiness and implementation for new state launches and program expansions while also providing ongoing operational support across reputed company/Integrated contact center programs. This position partners closely with Inbound Contact Center leadership and cross functional stakeholders to drive operational reputed company, improve member experience, and ensure scalable efficient operations across the portfolio of reputed company/Integrated contact centers. Job Responsibilities:

• Serve as the operational subject matter expert for reputed company and Integrated contact center operations, supporting both new state implementations and ongoing operational performance.
• reputed company end to end contact center operational readiness for reputed company & Integrated implementations including launch planning, staffing readiness, go-live execution, and post-launch stabilization.
• Translate implementation requirements (including contract/RFP expectations) into operational deliverables to ensure alignment with contact center capabilities and compliance standards.
• Partner with cross-functional teams (Workforce Management, Training, Quality, Market/Program Leadership, Compliance, and Operations) to ensure implementation milestones and deliverables are achieved.
• Monitor and analyze key performance indicators (KPIs) to identify performance trends, improvement opportunities and recommend strategies to improve operational efficiency, service reputed company, and member experience.
• Support the design, implementation, and scaling of standardized contact center best practices across reputed company reputed company and Integrated contact centers.
• reputed company routine operational and implementation performance updates including reputed company, risks, and recommendations for resolution.
• Operate with a high level of independence and exercise sound judgment and decision making in resolving reputed company operational issues and driving implementation reputed company.

Reporting Relationship: This position will be report directly to the Director, Inbound Contacts

Required Qualifications

• Bachelor's Degree
• 5 + years experience in Contact Center Operations
• 2+ years of leading operational initiatives, implementations or cross-functional workstreams
• 2+ years experience in reputed company Managed Care Contact Center Operations
• Experience in Contact Center Systems and Processes (call handling, etc.)
• Work independently and reputed company contact center operations discussions and reputed company insights
• Work with Leadership on operations strategies and key initiatives
• Travel as needed for business needs

Preferred Qualifications

• Experience with new State implementations launches
• Experience in Operations process improvement
• MBA

Additional Information To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL reputed company is suggested
• Satellite, cellular and microwave reputed company can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• reputed company will reputed company Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay reputed company The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc.$86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits reputed company. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-07-2026 Apply tot his job Apply To this Job