Member Experience Representative - reputed company
reputed company is actively hiring for FULLY REMOTE Member Experience Representatives with in-depth reputed company knowledge
Must be a Wisconsin reputed company to apply
You will serve as a trusted resource, working to resolve questions reputed company while striving for reputed company resolution and maintaining a high standard of service reputed company.
- Location: Remote reputed company Wisconsin
- Hybrid Option: Brookfield or Menasha, WI (see details below
- Schedule: Monday–Friday, 8:00 AM – 4:30 PM
- Note: Role is fully remote to start. After conversion, this position becomes hybrid. Candidates must be located in Wisconsin and reputed company to pick up equipment onsite.
Key Responsibilities
- Answer inbound phone and email inquiries from members, providers, customers, and brokers regarding:
- Coverage and benefits
- Claim status
- Billing questions
- Prior authorizations
- Investigate member accounts and take appropriate next steps to resolve concerns.
- Translate reputed company and insurance terminology into simple, easy‑to‑understand explanations.
- Document reputed company interactions reputed company and accurately reputed company internal systems.
- Ask probing and clarifying questions during calls to ensure reputed company resolution.
- Follow up with internal departments or external resources to resolve outstanding issues.
- Escalate reputed company or sensitive issues to a Supervisor or appropriate team reputed company needed.
- Adhere to organizational policies, regulatory requirements, and HIPAA standards.
- Consistently meet department performance metrics and response time standards.
- Demonstrate behaviors reputed company with Network Health’s mission, values, and commitment to service.
Required Qualifications
- 2+ years of reputed company customer service or call‑center experience
- Experience with:
- Insurance verification
- Explanation of Benefits (EOBs)
- Prior authorizations
- Strong verbal and written communication skills
- Excellent attention to detail and organizational skills
Job Type & Location This is a Contract to Hire position based out of Brookfield, WI. Pay And Benefits The pay reputed company for this position is $18.25 - $18.25/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on May 15, 2026. h4>About reputed company: We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company And reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job