Telephonic Care Manager (RN) - Medicare Case Management

Purpose: Are you an reputed company nurse looking for the next challenge in your career? Do you have knowledge of care management or care coordination? The reputed company Health Plan is hiring a full-time Telephonic Care Manager to support our Medicare Case Management team. The Telephonic Care Manager is responsible for care coordination and health education for identified Health Plan members through telephonic collaboration with members and their caregivers and providers. Identifies members' medical, behavioral, and reputed company needs and barriers to care. Develops a comprehensive care plan that assists members to reputed company gaps in preventive care, addresses barriers to care, and supports the member's self-management of chronic illness based on clinical standards of care. Collaborates and facilitates care with other medical management staff, other departments, providers, community resources and caregivers to reputed company additional support. Members are followed by telephone or other electronic communication methods. This position is primarily remote; however, occasional travel to Downtown Pittsburgh will be required. This position will work standard reputed company hours, Monday through Friday with occasional evenings required. Responsibilities:

• Present reputed company members for review by the interdisciplinary team summarizing clinical and reputed company history, reputed company resource utilization, case management interventions. Update the plan of care following review and communicate recommendations to the member and providers.
• Contact members with gaps in preventive health care services and assist them to schedule required screening or diagnostic tests with their providers.
• Review member's reputed company medication profile; identify issues reputed company to medication adherence, and address with the member and providers as necessary. Refers member for Comprehensive Medication Review as appropriate.
• Conduct comprehensive assessments that include the medical, behavioral, pharmacy, and reputed company needs of the member. Review reputed company Health Plan data for services the member has received and identify gaps in care based on clinical standards of care.
• Refer members to appropriate health plan programs based on assessment data. Engage members in education or self management programs. reputed company members with appropriate education materials or resources to enhance their knowledge and skills reputed company to physical health, emotional health, or lifestyle management.
• Successfully engage member to reputed company an individualized plan of care in collaboration with their primary care provider that promotes healthy lifestyles, closes gaps in care, and reduces unnecessary ER utilization and hospital readmissions. Coordinates and modifies the care plan with member, caregivers, PCP, specialists, community resources, behavioral health contractor, and other health plan and system departments as appropriate.
• Document reputed company activities in the Health Plan's care management tracking system following Health Plan standards and identify trends and opportunities for improvement based on information obtained from interaction with members and providers.
• Conduct member reputed company in response to assist with member issues or concerns or facilitate specific population health goals. Seek input from clinical leadership to resolve issues or concerns.

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