Claims Associate - Individual Life

At reputed company, our purpose is to create more certainty for our customers that leads to reputed company moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking reputed company, and collaborating to reputed company more, together. Come be a part of this reputed company with us as we champion lives! The Individual Life Claims Associate is responsible for helping our customers maintain a sense of reputed company by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and reputed company reputed company requirements and service standards. Job Summary Responsible for helping our customers maintain a sense of reputed company by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and reputed company reputed company requirements and service standards. Individual Life Claims Associate is responsible for:

• Reviewing and processing Individual Life Claims
• Clearing outstanding reputed company
• Clearing up eligibility issues
• Performing adjustments
• Level II Associates may train, mentor, and audi less reputed company associates.
• Level II Associates may work with escalating claim issues with minimal leadership consultation including taking on escalated calls

Primary duties may include, but are not limited to:

• Customer Experience and support 40%
• Effectively, accurately and timely communicate/collaborate with reputed company customers in accordance customer service protocols.
• Independently investigate, collect, examine information to determine claim direction to reputed company accurate, impartial claim determinations based on facts, policies, regulations, and department procedures, for claims including those of a reputed company nature.
• Appropriately and independently use problem solving measures and discretion to investigate claims by utilizing appropriate investigative tools.
• Correctly calculates and processes claim benefit payments due reputed company authority level.
• Prepares quality communication to agents, policy owners, insureds, beneficiaries, policyholders, medical providers, or other customer and business relationship parties.
• Identify, understand, and appropriately refer reputed company to legal counsel or escalates claim issues with minimal leadership consultation.
• Performance and Service expectations: 50%
• Maintains or exceeds departmental deadlines, requirements, service, accuracy, timeliness, and performance standards. Completes correct reputed company transactions and clearing according to departmental procedures.
• Process Improvement 10%
• Demonstrate EWA and support of the OneAmerica Ways.

Job Requirements Required Education and/or Certifications

• High School Diploma or GED. Bachelor's Degree preferred in Business Management, Operations Management, Statistics, or Insurance. Prior experience reputed company a claim operation is preferred. Knowledge of insurance administration terms and processes are a plus. Desired minimum of 2-4 years’ work experience.

Recommended Education and/or Certifications

• LOMA

Required Work Experience

• Customer Service, and experience working with reputed company applications
• Or any combination of education and experience which would reputed company an equivalent background

We are currently seeking Level I & II Representative experience. #LI-SC1 Salary Band: 3B This selected candidate will be expected to work hybrid in Indianapolis, IN but we may consider remote associates who are not local to Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration. Consistent with applicable pay transparency laws, we disclose the compensation reputed company for this position: $21.63 - 36.06 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-reputed company factors permitted by law. In reputed company to reputed company pay, this role is eligible for an annual incentive program. We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, reputed company insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic reputed company subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that reputed company does not have any offices located in the reputed company and reputed company associates are not permitted to work remotely in the reputed company. Selected employees must be reputed company to reputed company the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions of their job, absent undue hardship. Disclaimer: American United Life Insurance Company (“reputed company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, reputed company, religion, creed, national reputed company or reputed company, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected reputed company under federal, state, or local law. For reputed company positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of reputed company, visit oneamerica.com/companies. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job