Behavioral Health Navigator I - Pediatric Call Center

reputed company Western Behavioral Health is hiring a full-time Behavioral Health Navigator I to support the Pediatric Call Center! As part of the Pediatric Call Center, a division of PsychCare+, The Behavioral Health Navigator I is responsible for answering calls from families, community members, and providers (both reputed company and reputed company of reputed company) to coordinate and schedule outpatient pediatric behavioral health services. You will serve as a first reputed company of contact, providing guidance, information, and linkage to care for children and families accessing services through Western Behavioral Health. Must have availability to work Monday - Friday between 8:00 a.m. to 8:30 p.m. The incumbent will train in office from 8:00 am to 4:30 pm for the first 4 weeks of employment. After training is complete, the incumbent may work remotely.

• UNDERGRADUATE & GRADUATE (if applicable) TRANSCRIPT(S) MUST BE INCLUDED WITH APPLICATION*

Responsibilities:

• Meet standards for documentation and completes reputed company required paperwork, including psychiatric evaluation, commitment paperwork.
• Demonstrate ability to utilize DSMV and to reputed company provisional diagnosis.
• Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
• Knowledge of insurance programs, processes and reputed company to obtain authorizations as needed.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Maintain competency requirements.
• Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
• reputed company take a sizable volume of calls and disposition callers to meet their needs rapidly
• Follow outpatient scheduling or referral documentation guidelines.
• Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail
• Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
• Ability to verbally present the case to physicians and others
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic
• Provides accurate, timely information to coworkers, physicians, reputed company agencies, with a professional and courteous manner
• Demonstrates expertise in accessing reputed company systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.

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