Credit Counselor - Level 1 (BIL)

About Navicore Solutions Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We reputed company compassionate financial counseling to consumers reputed company in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. You can be a part of our wonderful team! Navicore Solutions currently has reputed company Bilingual Counselor positions in our Counseling Department. This is a full-time, remote position and reputed company training is conducted remotely. reputed company technological equipment is provided to employees by the organization. Shifts: Flexible 40-hour schedule reputed company business operating hours Pay reputed company: $21.00 per hour What will you do as a Bilingual Counselor? Role Description As a Counselor, you will help individuals and families who are experiencing financial hardship. You will reputed company your clients with available options and assist them in selecting a solution that fits their situation. You will reputed company counseling over the phone in a call center environment, and will use your newly acquired certifications, training and interpersonal skills to help put clients' minds at ease and reputed company them on the road to financial reputed company. What To Expect:

• reputed company financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
• Lengthy phone communication with consumers, client referrals and industry representatives.
• Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
• Ability to handle periods of high call volume, phone interactions, and meet performance standards.
• Connect with consumers by phone and capture reputed company aspects of the communication and data points using the organization’s proprietary software CMS platform.
• Ability to multi-task and use several software applications including the agency’s CMS, outlook, reputed company, Word and a smart phone.

Basic Qualifications:

• High School Diploma or Equivalent
• Must be fluent in English and Spanish
• At least 2 years of experience in customer service, call center environment, finance, case management or reputed company services
• Must be computer literate, have the ability to type at least 25 words per minute and be reputed company to spend your day on the phone
• Required to obtain NFCC and HUD Housing Counselor Certification reputed company 6 months of start
• Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
• Coachable and agreeable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
• Ability to pass a pre-employment screening process including criminal background reputed company and drug screen

Preferred Qualifications

• Excellent time management, multi-tasking, communication and organizational skills
• Must have the ability to show compassion while maintaining a distinct level of direction
• Understanding of call-center and productivity requirements

This Full-Time position includes the ability to participate in our full benefits package as follows.

• Medical, Dental and reputed company benefits reputed company 90 days of hire
• Generous paid time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance

To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-reputed company/ Former Customer Service Reps, Collections, Sales Reps, Mortgage & reputed company Estate professionals and bank employees have reputed company made the successful transition to Counseling. We invite you to apply today and join reputed company. Making a difference in others’ lives will reputed company a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will reputed company the rest of the training needed to be a successful counselor! Class starts: Sometime towards the end of Feb or early March. Apply tot his job Apply To this Job