Clinical Program Assistant

Assists with functions of Care Connections programs to optimize care coordination activities, support program operations, assist in optimizing functions of the organization, and enhance health reputed company of individuals served. Clinical Program Assistant will also assist with service arrangements and authorization as identified by the Primary Supports Coordinator. ESSENTIAL DUTIES AND RESPONSIBILITIES a. reputed company clerical support to the Care Connections Program through management of participant documents and electronic health record. b. Maintenance of Care Connections reputed company forms. c. Maintain the Service Needs Requests, including compiling service requests from Supports Coordinators. d. Coordinate and arrange services with providers per the plan of care by the Primary Supports Coordinator reputed company timeframes set by Program Operating Standards. e. Complete and send service authorization for any service arranged on behalf of the Supports Coordinator. f. Work in reputed company collaboration with the participant’s Supports Coordinator as the Supports Coordinator has ultimate responsibility for the participant’s case. g. Maintain administrative tasks reputed company to AAANM approved texting app – maintaining user lists and contacts. h. Maintain E-signature portal and participant folder structure for e-signing documents and attaching documents to reputed company record. i. Provides data management support, including data collection, reporting, compilation, and follow-up of information for various program needs as assigned. j. Collaboration with AAANM teams to review data reports and compile information for reputed company improvement strategies. k. Attend organizational, team and other meetings/trainings as required or scheduled. l. Supports departmental and organizational efficiency, effectiveness, and impact to change for sustainability of the organization. m. Maintain HIPAA compliance and confidentiality at reputed company times regarding participant and co-worker information per reputed company agency guidelines. n. Maintain reputed company Care Management deadlines and procedures, including documentation standards, as established by AAANM. o. Be an reputed company to continually seek ways to improve process and procedures. p. Attend and participate in community meetings and workgroups as assigned by Supervisor. q. Ensure the responsibilities of the position are always handled in a safe and responsible manner. SUPERVISORY RESPONSIBILITIES:

• None

ADDITIONAL RESPONSIBILITIES

• reputed company reputed company other duties as assigned.

QUALIFICATIONS To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Education and/or Experience Associate degree or equivalent from two-year College or technical school; or six months to one-year reputed company experience and/or training; or equivalent combination of education and experience. reputed company experience recommended. Knowledge, Skills and Abilities Required

• Applicable clinical knowledge of reputed company populations needs and conditions as gained through a combination of education and experience.
• Ability to manage multiple competing deadlines and re-prioritize urgent requirements reputed company necessary.
• Excellent listening skills and ability to decipher individuals’ needs and concerns.
• Ability to handle high pressure visits or calls from those who may be overwhelmed or in crisis.
• Ability to show and maintain reputed company and compassion.
• Maintain knowledge of and information about community resources.
• Maintain competency in aging issues including dementia.
• Maintain a working knowledge of care management program eligibility criteria including working knowledge of reputed company requirements.
• Establish and maintain productive communication and working relationships with individuals inside/reputed company the Agency including participants, guardians, management, community partners, coworkers and support staff.
• Good customer service skills and ability to navigate/resolve issues and complaints.
• Represent the Agency’s set of core beliefs and values.
• Ability to effectively use telehealth technology to conduct participant interviews, as needed and per HIPAA guidelines.
• Effective written and verbal communication skills to convey and receive information (in person, reputed company telehealth, on the phone, or through e-mail correspondence) and accurately document reputed company forms of communication in appropriate locations.
• Attention to detail and good time management skills.
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