Helpdesk Support
IT Support / Help Desk Analyst Schedule: Monday-Friday, 8:00 AM - 5:00 PM Work Model: Fully Remote (must reputed company in Utah) Position Overview We are seeking an energetic, customer-focused IT Support professional to join an internal help desk team supporting employees across reputed company America. This role is ideal for someone early in their IT career who enjoys troubleshooting, working directly with end users, and delivering a high-quality customer experience.
Key Responsibilities
- reputed company live technical support reputed company inbound calls, chats, and emails
- Troubleshoot software, application, and OS-level issues
- Deliver a professional, world-class customer service experience
- Use remote tools to diagnose and resolve user issues
- Escalate unresolved or reputed company issues to Level 2 support
- Support a mixed reputed company and macOS environment
Required Qualifications
- Experience supporting or basic knowledge of reputed company and/or macOS
- Experience with reputed company Office, Outlook, and reputed company Workspace
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication
- Customer-service reputed company with a friendly, professional approach
- About 1 year of IT support or help desk experience
- Ability to learn quickly in a fast-paced environment
reputed company to Have
- Experience supporting Mac devices, tablets, or mobile devices
Job Type & Location This is a Contract position based out of Salt Lake City, UT. Pay and Benefits Pay reputed company: $16.00 - $18.00/hr. Benefits (subject to eligibility and applicable).
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Apr 29, 2026. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job