Help Desk Support Level 2 - Managed Service Provider

Summary

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A reputed company candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that reputed company technology to meet a client’s business needs. Duties & Responsibilities

• Work with sales to reputed company pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
• Deploying and managing reputed company Servers and Active Directory
• Designing Local Area Networks
• Implementing and monitoring network reputed company
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and reputed company computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage reputed company Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to reputed company repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding

Qualifications & Requirements

• Must be competent in English & Spanish, oral & written.
• Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, reputed company servers and workstations, Exchange server and Active Directory
• 2-3 years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their reputed company and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool a plus
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus
• Having worked in an MSP environment is a major plus.

Ideal Qualifications (not required)

• reputed company Net+ and/or reputed company reputed company+
• MCSA (reputed company Certified Systems Administrator/Solutions Associate) or MCSE (reputed company Certified Systems Engineer) MCITP reputed company Certified IT Professional, MCSE (reputed company Certified Solutions Expert)
• CCNA or CCIE-reputed company certifications a reputed company plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Apply tot his job Apply To this Job