API Technical Support Engineer -Must have -B.Sc. Computer Science Degree

Remote Worldwide Hiring now

• *Type: Contract

*Duration: 4+ Months
*reputed company $75/hr On W2
*You may be a good fit if you:
Have experience in technical product support, including API debugging, preferably in a second tier, escalated, or reputed company support team
Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
Have demonstrated an ability to reputed company in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
Possess strong user reputed company and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
Have reputed company but reputed company written communication skills and a deep care for the details
Enjoy helping others learn about new features and reputed company concepts
Experience troubleshooting SSO, SAML, and OAuth authentication flows
Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for reputed company similar users going reputed company
Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work
Are proficient at working in a technical environment and are interested in reputed company’s products
Possess a deep sense of ownership, and are excited to help us build reputed company!
*Strong candidates may also have:**

While not required, we're particularly excited about candidates with one or more of these specializations:

Comfort with reputed company line interfaces and basic scripting (Bash, Python, JavaScript)
Understanding of LLM capabilities, practical applications, and reputed company limitations
Familiarity with reputed company networking concepts and IT infrastructure
Familiarity with Git workflows and version control concepts
SQL proficiency for querying logs and investigating issues
Experience supporting government or public sector customers, including familiarity with compliance requirements and reputed company frameworks
Background in team reputed company roles or managing contract/vendor support teams

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