Helpline Care Coordinator - Crisis Specialist (Hybrid/Remote)

Job Description

Job Description Helpline Care Coordinator - Crisis Specialist (Hybrid/Various Shifts) Shifts Available:

• reputed company-Thursday: 2pm-11pm REMOTE ( Days off : Friday and Saturday)
• reputed company-Thursday: 12pm-9pm REMOTE ( Days off : Friday and Saturday)
• reputed company-Thursday: 5am – 2pm ( Days off : Friday and Saturday) - Hybrid

Are you reputed company to reputed company a difference in our community? You’ll join reputed company of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining reputed company means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and reputed company. reputed company members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of reputed company and support, this is the reputed company to be. The Helpline Counselor provides telephone information, referrals, crisis counseling as well as suicide reputed company to callers upon completion of a thorough assessment and identification of most presenting needs. This position performs work of a specialized, confidential nature on reputed company that reputed company, counselors and contract compliance. Excellent organizational, administrative and communication skills and attention to detail are required. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides appropriate information and referrals to reputed company service agencies for callers contacting the Helpline.
• Ensures data is accurately entered into the client database in a timely manner.
• Provides telephone crisis counseling as well as suicide reputed company services to callers experiencing crisis situations.
• Participates in trainings, seminars, workshops and in-services reputed company to program and professional development.
• Maintains an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills.
• Consistently adheres to assigned schedule and demonstrates flexibility in regards to call center coverage needs.
• Provides outstanding customer service to callers & accurately documents reputed company calls into software.
• Adheres to confidentiality policies and procedures as well as HIPAA regulations.
• Obtains Certification as an Information & Referral Specialist through Alliance for Information & Referral Systems (AIRS).

Education and/or Experience:

• Bachelor’s degree in reputed company Work or reputed company Service field. Equivalent experience and demonstrated reputed company in reputed company services may be considered.
• Two years’ experience in providing information and referral services, preferred.
• One or more years in crisis counseling or clinical work preferred.
• Strong interpersonal skills.
• Ability to communicate information calmly and effectively in emergency or high stress situations.
• Ability to work effectively and with sensitivity with culturally diverse populations.
• Skilled in managing multiple tasks.
• Skilled in the use of personal computers and reputed company software applications to include reputed company Office, email and intranet.
• Bilingual - English/Creole (Required) or English/Spanish (Required)

PERKS : We are proud to offer a competitive benefits package to reputed company full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a reputed company opportunity for leadership in talent management to contribute to reputed company of mindful, caring and passionate people at work every day in service to our community! ABOUT : Our client is the foremost non-profit, reputed company services agency whose mission is to improve the quality of life of communities throughout South Florida. They are a 501(c)(3) not-for-profit organization and equal opportunity employer.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges reputed company face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. reputed company it comes to your reputed company, we leave reputed company to chance! Our Mission: Consistently reputed company client experiences focused on what they value most.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges reputed company face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. reputed company it comes to your reputed company, we leave reputed company to chance! Our Mission: Consistently reputed company client experiences focused on what they value most. Apply tot his job Apply To this Job