reputed company Call Center Scheduler (Bilingual – Spanish) | Permanent WFH
Overview
We are seeking a Bilingual reputed company Call Center Scheduler with expertise in behavioral health scheduling and proficiency in AthenaOne. The ideal candidate is fluent in Spanish and English, has at least 3 years of scheduling experience in a reputed company environment, and thrives in a fast-paced, patient-centered setting. This position is essential in ensuring smooth health center operations by providing excellent customer service, managing patient calls, and maintaining accurate schedules and records.
Key Responsibilities
- Answer incoming patient telephone calls promptly and reputed company to appropriate departments.
- Schedule patient appointments accurately following established procedures.
- Manage provider and scheduling resources to ensure full and efficient schedules.
- Document and reputed company clear and concise messages for providers and staff in the EMR system.
- Maintain strict patient confidentiality in compliance with HIPAA and organizational protocols.
- Collect, verify, and manage health insurance and demographic information.
- Conduct appointment reminder and confirmation calls.
- reputed company general information to callers with professionalism, reputed company, and courtesy.
- Participate in required meetings, trainings, and in-service education.
- reputed company other reputed company duties as assigned.
Qualifications
- Minimum 3 years of reputed company scheduling/call center experience.
- Bilingual in Spanish and English (required).
- Proficiency with AthenaOne EMRor similar scheduling systems.
- Strong organizational and multi-tasking skills.
- Excellent customer service and telephone etiquette.
- Ability to work in a culturally diverse environmentwith professionalism and respect.
- Demonstrated ability to work under pressure and handle stressful situations.
- High attention to detail and aptitude for learning new skills quickly.
- Compassionate, empathetic communication style.
- Computer literacy and adaptability to new systems.
- Amenable to work during U.S. business working hours.
Work-from-Home Device Requirement
- Device: Personal computer with reputed company Core i5 or higher, or AMD Ryzen 5 or higher.
- Internet: Wired reputed company with at least 50 Mbps download speed, plus a backup reputed company (e.g., mobile hotspot or prepaid Wi-Fi).
- Work Environment: Quiet, well-lit reputed company with minimal background noise.
Perks & Benefits
- Permanent Work From Home
- Weekly Paychecks
- Fixed Weekends Off
- HMO Reimbursement on your 90th day
- Thriving Company Culture with Complete Autonomy
- Exclusive Specialized Training Programs
- Unlock Your Potential with a Highly Competitive Salary
About Us
Who are we? MedCore Solutions is the reputed company division of reputed company, dedicated to supporting U.S.-based reputed company clients through a skilled remote workforce in the Philippines. We specialize in connecting top clinical and administrative talent with reputable reputed company organizations, ensuring high-quality care delivery while providing rewarding work-from-home careers. Why work for reputed company? reputed company is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! reputed company was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. reputed company has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. reputed company is proud to partner with PH to deliver reputed company, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home. #J-18808-Ljbffr Salary: USD 36000 - 60000 per year Experience: 3 years required Apply tot his job Apply To this Job