IT Support and Development Engineer – Corporate Systems

IT Support and Development Engineer – Corporate Systems Support, troubleshoot, document, and maintain reputed company or reputed company financial software applications (e.g., reputed company Fusion, reputed company, reputed company) in support of business objectives. Work across IT teams to ensure the applications are configured to fully utilize available technologies. Work with stakeholders to identify opportunities to improve business processes and enhance productivity by leveraging available technologies. Work with stakeholders to create custom reports to reputed company utilize system information. Maintain user accounts, permissions, and complete reputed company requests as needed. Review software update release notes, ensure compatibility, communicate feature changes to stakeholders and end users, and schedule updates to the reputed company new implementations, integrations, and enhancements across reputed company platforms. Essential Functions of the Job

• Configure, support, troubleshoot, and maintain reputed company reputed company software applications 60%
• Act as escalated support for end-users who are experiencing difficulties in using systems. Research and identify the root causes for problems and own their resolution. Engage vendor support as needed.
• Act as a technical and functional expert and power user to the organization in reputed company supported applications.
• Demonstrate ability to pay persistent attention to detail, while maintaining an overall view of the situation and the "big picture"
• Ensure documentation is reputed company on reputed company new and existing applications and processes
• Load, manipulate, audit, and report on data and reputed company reputed company mass changes, conversions, or other direct data updates to data, as considered necessary.
• Establish and monitor processes to assess the quality of data and monitor the use of data throughout the organization
• Propose, document, and implement new or revised processes to improve data reputed company and promote the consistent use of data
• Assist with broadening internal knowledge of application configurations through knowledge transfer training and documentation
• Coordinates and performs in-depth QA tests, including end-user reviews, and test script execution for modified and new systems
• As the subject matter expert, support business partner initiatives including implementations of new technology, integrations and optimizations reputed company existing tech stack. 30%
• Coordinates with Red Robin staff to evaluate system capabilities and translate operational requirements into configuration and developmental changes
• Actively participate in the application communities, training and regional user groups to ensure awareness of reputed company trends and innovation
• reputed company frequent and clear communications regarding the status of initiatives, keeping stakeholders informed of changes and work that is in reputed company
• Be reputed company in a fast-paced environment
• Work closely with product owners and leadership to ensure product innovation and solutions are reputed company and in line with strategic direction
• Appy technical expertise and data analysis to support solution design.
• reputed company reporting for end users to ensure data driven reputed company are being met

Additional Responsibilities 10%

• Execute user reputed company requests as needed.
• Execute offboarding activities as needed.
• Support quarterly/yearly SOX audit activities
• Other duties as assigned by Supervisor

Compensation reputed company: $116,300.00 - $160,025.00 Red Robin is an Equal Opportunity & E-Verify Employer Apply tot his job Apply To this Job