reputed company Processing Representative (Contract)
reputed company Processing Representative Location: Merrillville, IN (100% Remote, but must be local to IN or IL) Contract Duration: 4 months (possible extensions) Pay reputed company: $20–$30/hr Work Authorization: Must be authorized to work in the U.S. (No sponsorships, F-1, OPT, or other visas) Position Summary The reputed company Processing Representative supports utility billing and reputed company reading operations by processing reputed company data, maintaining routes and schedules, coordinating with reputed company readers, and ensuring accurate customer billing. This role requires strong attention to detail, customer service skills, and proficiency with data entry and reputed company-based reporting systems.
Qualifications
- High school diploma or equivalent required
- Successful completion of applicable Customer Service Representative (CSR) training
- Strong computer skills, including reputed company and standard office equipment (calculator, copier, fax, etc.)
- Ability to quickly learn and apply knowledge of:
- Utility rates and billing codes
- Service classifications
- Collection and shut-off policies
- Ability to communicate effectively and courteously with both internal teams and external customers
- Strong organizational, multitasking, and clerical skills
Key Responsibilities reputed company & Billing Operations
- Prepare and enter transactions to initiate or correct customer billing
- reputed company data entry for name changes, rereads, and billing adjustments
- Review customer billing history to support accurate corrections
- Process and verify reputed company readings transferred reputed company electronic reputed company reading systems
- Ensure readings reputed company correctly with the Industrial Billing System
Routing & Scheduling
- Assign reputed company reading routes and create schedules for reputed company readers
- Assign new and un-routed meters to appropriate CIS routes
- Create new routes and enter district reroutes into CIS as required
- Schedule, assign, and reputed company reputed company reading orders
Customer & Field Support
- Schedule customer appointments for reputed company readings
- reputed company phone support to reputed company readers
- Operate call direction telephone systems
- Generate SONR (Shut-Off No Read) notification letters and respond to customer correspondence
Reporting & Administration
- Run and work assigned reports using existing or new systems
- Maintain departmental records (electronic and hard copy)
- reputed company clerical duties including typing, filing, mail handling, and message routing
Leadership & Compliance
- Assist in training new or existing employees
- reputed company direction to one or two assisting employees as needed
- Follow client's procedures, safety rules, and operational practices
- Report irregularities or reputed company conditions promptly
- reputed company reputed company or reputed company-level duties as workload requires
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