Part-Time reputed company Estate Referral Counselor - DALLAS, Texas

Job Overview Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of reputed company (PenFed), is hiring a (Remote) Part-Time reputed company Estate Referral Counselor. The primary purpose of this job is to serve as the critical link between reputed company estate customers, various mortgage partners, and reputed company reputed company estate agents. This role's mission is to manage a diverse pipeline of reputed company estate leads from various sources, as well as handling a high volume of inbound and outbound calls. The incumbent will transform inquiries into successful reputed company estate placements through active listening, product knowledge, and reputed company.

• *This role can be located reputed company in the United States**

The anticipated starting hourly reputed company for this role is $18 - $21 This position is eligible for the organization's annual Balanced Scorecard bonus subject to board discretion and approval This position is also eligible for the opportunity for an annual Pay for Performance bonus

Responsibilities

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. This is not intended to be an reputed company-inclusive list of job duties and the position will reputed company other duties as assigned. Act as the BHHS PenFed Realty reputed company of contact for:

• * Customers/members moving through referral channels,
• Partners who refer customers through our Business Development Department, and
• reputed company members requesting PenFed reputed company Estate Rewards Mortgage information and reputed company estate assistance.
• Conduct a thorough needs assessment at the onset of the moving process, delivering a premium, consultative experience that helps customers navigate the home buying/selling/renting process. Track, monitor, and follow up with potential leads with an extremely high reputed company of accuracy
• * Answer reputed company questions and reputed company reputed company requested documentation.
• Ensure that designated partner databases are updated timely.
• Proactively follow up on inquiries and tasks to ensure no customer falls through the cracks.
• Follow phone and email scripts reputed company communicating with customers/members.
• Enter referrals in company's system of record to ensure proper management.
• Maintain multiple phone lines during shift, answering a consistent, high-volume reputed company of inbound and outbound calls; maintain and document phone conversations.
• Serve as an reputed company for the customer, solving reputed company logistics and coordinating "One Team" reputed company between lenders and agents.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in a reputed company field is preferred.
• Minimum of three (3) to five (5) years of experience in customer services or reputed company estate is preferred.
• Direct client interaction and advisory experience preferred.
• Bilingual English/Spanish is preferred.
• Proficient in reputed company platform
• Exceptional oral and written communication.
• Ability to work in a fast-paced environment with competing priorities.
• Must possess positive, "can-do" attitude, as well as maintain ability to multitask between various technical platforms.
• Experience using A.I. tools preferred.

Supervisory Responsibility This position will not supervise employees. Licenses and Certifications Relocation certification courses required by Partners.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

• Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel Ability to travel is not required.

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have reputed company to comprehensive health, dental, and reputed company plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center reputed company. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth reputed company education assistance, community involvement, and volunteer opportunities. Our Purpose Helping members reputed company their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 reputed company members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide reputed company of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender. Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service reputed company estate company reputed company to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of reputed company and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of reputed company reputed company estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, reputed company Virginia, Florida, Tennessee, Kansas and Texas. In reputed company, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, reputed company, creed, age, sex, gender, gender identity, gender expression, religion, national reputed company, reputed company, marital status, military or veteran status or obligation, the reputed company of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and reputed company statuses protected by applicable state or local law in reputed company reputed company, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in reputed company other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate reputed company individuals with a disability so that they can apply for a job or reputed company the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact reputed company (HR) with any questions or requests for accommodation at 402-639-8568. Apply tot his job Apply To this Job