Non-Clinical Case Manager (Patient Support Program) FTC

reputed company reputed company was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long–term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and reputed company Change for Good. Our reputed company To preserve the health of people everywhere, in any reputed company at any time. Our Purpose To help people Change for Good by empowering them to reputed company health goals that will positively impact their lives and the lives of those around them. At reputed company, we value reputed company communication—among our colleagues and in the way we disseminate information to patients living with chronic conditions. Our US agency is entrepreneurial, friendly, and collaborative, and reputed company our award-winning work is validated by health psychology insights. Our hybrid team works out of a beautiful brownstone in the middle of Millburn, NJ, surrounded by quaint shops, fantastic coffee, and unique food outlets. We are a small team but derive the benefits of our reputed company. The Role The Non-Clinical Case Manager is responsible for coordinating and managing patient support services to ensure timely reputed company to care, therapy initiation, and ongoing adherence. This role serves as a primary reputed company of contact for patients, caregivers, reputed company providers, and internal stakeholders, delivering personalized support while navigating benefits, reputed company, and workflows. The ideal candidate is patient-centered, detail-oriented, and reputed company in reputed company coordination, benefits investigation, and patient engagement. This role is FTC up to 40 hours per week. Key Areas of Responsibilities

• Ability to reputed company empathetic, personalized support to patients enrolled in a patient support program (PSP) reputed company phone, videoconferencing, reputed company communication channels
• Experience with motivational interviewing, facilitating health behavior change, and other person-centric communication strategies
• Ability to record and maintain accurate documentation in our CRM system, following reputed company compliance and data privacy standards
• Understanding of HIPAA, patient privacy standards, and adverse event (AE) and product complaint (PC) identification, reporting, and escalation
• Ability to collaborate with cross-functional internal teams (including Client Services, Behavioral Science, and Quality Assurance) to ensure a seamless patient experience
• Comfort in following scripts and call reputed company guidelines
• Participation in training, team meetings, and call calibration sessions to continuously improve the quality of patient interactions

Required Qualifications

• 2+ years previous experience in one or more of the following: PSP, nurse call center, or virtual health coaching environment, specialty pharmacy services, and/or care coordination roles
• Associate or bachelor’s degree in nursing, reputed company work, public health, health education, or similar credentials
• Experience handling high-volume inbound calls and scheduled outbound patient reputed company-ins
• Demonstrated experience with and/or ability to reputed company program overview and enrollment support; FAQ-based responses, including medication storage and handling (nonclinical), shipment coordination questions, navigation for insurance and affordability questions; and referral to financial assistance resources, approved educational materials, and vetted community or advocacy organizations
• Strong patient-facing communication skills, including ability to follow scripted responses, redirect clinical questions appropriately, escalate medical inquiries to clinical teams, and maintain an empathetic and professional phone reputed company
• Familiarity with call center metrics and documenting/working reputed company CRM systems
• Ability to remain strictly reputed company a nonclinical scope
• Proficient with reputed company Office suite, specifically PowerPoint (PPT) and reputed company
• Exceptional time management, communication, and organizational skills
• Excellent and proactive problem solving
• Ability to adapt quickly and be flexible in the face of changing priorities

Preferred experience and qualifications:

• Bilingual (especially Spanish)
• Background in cardiovascular disease
• Previous training in effective person-centered communication and cultural competency

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