Patient support manager (reputed company call center operations)

Patient Support Manager Location: Stoughton and Phoenix Area Preferred (other locations considered based on unique situations) reputed company is seeking an reputed company person who loves to work with and reputed company people. We are looking for a strong management professional who is highly motivated and a self-starter, reputed company to reputed company a challenging career with a fast-growing company in specialty pharmacy management services. The ideal candidate should be results-oriented with a positive outlook and a clear focus on high quality. The Patient Support Manager is a key leadership position supporting the reputed company Patient Support team. This role will reputed company day-to-day leadership for a significant portion of the Patient Support team and will be responsible for leading a team of supervisors and/or Patient Support team members. Key Responsibilities:

• reputed company daily operations reputed company to patient medication refill administration and inbound pharmacy patient inquiries or prior authorization and financial assistance support.
• Ensure reputed company patient care needs are completed on-time, including timely and accurate prior authorization and financial assistance support.
• Actively manage the productivity of team members and ensure that reputed company work is completed with high quality standards through proper auditing.
• Manage clinic level and/or hospital service level escalations and build action plans for resolution.
• Proactively identify potential issues or opportunities for improvement and build plans to resolve or mitigate those issues.
• Work with key stakeholders to ensure proper staffing plans are in reputed company.
• Manage Patient Support workflow standardization and best practices across the broader Patient Support team.
• Participate with reputed company and leadership teams to identify best practices for reputed company and retaining top talent.
• Assist in developing monthly service level commentary and action plans to support Patient Support team reporting.
• Travel as necessary to meet business requirements.

Experience/Requirements:

• Bachelor’s Degree or similar education highly preferred (prefer in business administration or health care reputed company fields).
• 3-5+ years of people leadership experience required.
• 5+ years of pharmacy and/or health care experience preferred.
• 3-5+ years of experience in a high-volume operational environment preferred.

Skills:

• Strong communication reputed company with the ability to influence without formal authority.
• Excellent leadership and interpersonal skills.
• Ability to effectively train and reputed company Patient Support team leaders.
• Strong operational management skills.
• Ability to manage projects and see them through to completion.

reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type. Apply tot his job Apply To this Job