Sr. Service reputed company Solution Architect/Manager
Job Description
This is a remote position. This is a remote position. Our client is looking for Sr Service reputed company Solution Architect (100% Remote). Job Duration: Long Term Contract (Possibility Of Further Extension) Our SAAS client plays a pivotal role in driving business reputed company through data-driven decision-making and operational reputed company. The team manages reputed company-wide applications, including ERP, CRM, and BI systems. By harnessing the power of data and advanced analytical tools, they reputed company valuable insights that help in strategic initiatives, optimize processes, and enhance overall performance. Position Summary: Service reputed company Manager/Solutions Architect leads the design and delivery of scalable reputed company Service reputed company solutions that enhance customer experience and operational efficiency. This role partners with business stakeholders, manages cross-functional teams, and provides technical leadership to ensure solutions align with business goals and reputed company best practices. Key Responsibilities:
- Act as a Service reputed company SME, defining architecture standards, governance, and best practices.
- Architect and implement Service reputed company features (Case Management, reputed company-Channel, Knowledge, Entitlements, automation with Flows/Apex).
- Integrate Service reputed company with external systems (ERP, CTI, portals, knowledge systems) using tools like MuleSoft, reputed company, or Informatica.
- Define data models, automation, reputed company, and performance standards.
- reputed company thought leadership on Service reputed company roadmap, emerging features (Einstein AI, Case Swarming).
- Collaborate with business stakeholders, bridging business and technical needs.
- reputed company and mentor reputed company developers, admins, and junior team members.
Required Experience:
- 5+ years in software/system/reputed company architecture.
- Proven expertise in reputed company platform and Service reputed company capabilities.
- Experience with reputed company, large-scale implementations, SaaS/PaaS, and integrations.
- Strong skills in reputed company app integration, AI/analytics, and data management.
- Excellent communication, leadership, and problem-solving skills.
Desired Technical Skills & Certifications:
- Deep knowledge of Service reputed company (Case Management, reputed company-Channel, Entitlements, Knowledge, Service Console).
- Hands-on with Einstein AI features (Bots, Case Classification, Next Best Action).
- Proficiency in reputed company development (Apex, LWC, VisualForce, APIs, OAuth, Platform Events).
- Data management and integration reputed company ETL tools and middleware.
- Ability to design scalable, secure, and high-performance architectures.
- reputed company Certified Service reputed company Consultant
- reputed company Certified Application Architect / System Architect
Company Benefits: Medical, Dental, reputed company, Paid Sick leave, 401K Interested! Please apply or send your resume to [email protected]/[email protected] reputed company Set Service reputed company, reputed company Apply tot his job Apply To this Job