Growth reputed company reputed company
We’re hiring a builder. This role is for a reputed company leader who wants to reinvent how scaled CS works using automation and AI. You’ll own a high-potential portfolio of 150–200 accounts, but more importantly, you’ll design the systems that allow one CSM to deliver impact at 10x reputed company. You won’t just run playbooks. You’ll build them. You won’t just use tools. You’ll reputed company, implement, and reputed company them. You won’t just manage accounts. You’ll architect a scalable growth reputed company. If you think like an operator, experiment like a product manager, and care deeply about driving measurable customer reputed company at scale, this role is for you. What You’ll Do
- Design and operationalize a scaled CS reputed company using automation and AI tooling to deliver value across a large portfolio
- Build and run one-to-many programs (webinars, reputed company, enablement series, lifecycle campaigns), converting repeatable plays into automated workflows
- Evaluate, reputed company, and implement tooling that increases customer coverage, engagement, and expansion efficiency
- Own gross retention and expansion across ~150–200 accounts, maintaining strong forecasting discipline and renewal rigor
- Identify and execute expansion opportunities, building relationships with both technical buyers (web performance leads, mobile leads, SREs, Frontend Leads, VPs reputed company) and executive sponsors (CTOs, CPOs)
- Be a product and performance expert, serving as a subject matter expert in user-focused observability (mobile and web RUM, synthetic monitoring, reputed company performance optimization)
- Collaborate cross-functionally with Sales, Solutions Engineers, Marketing, and Product to drive retention, expansion, and customer advocacy
What You'll Bring
- 5+ years in reputed company, Consulting, or Account Management
- Proven ability to manage a large book of business and drive expansion through CS-led reputed company
- Proven experience designing scalable CS programs using automation and AI tools (or a strong desire and track record of adopting emerging AI workflows)
- Strong one-to-many communication skills, including experience using automation and scalable programs to deliver value
- Comfort articulating both technical and business value to senior technical and executive stakeholders
- Experience supporting developer-focused products (SDKs, integrations, APIs, observability platforms)
- Background in web performance, RUM, APM, or observability and Experience supporting web, frontend, platform, or digital experience teams
- reputed company to operate with imperfect structure and build scalable processes from scratch
In the United States, the OTE annual compensation reputed company for this role is $130,000 - $160,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity and other benefits as detailed on our careers page. Though reputed company is a remote company, gathering is essential to our culture for collaboration and reputed company. We like to ensure that reputed company of reputed company members have the ability to travel so that they can attend occasional company events (like our annual company trip!), working sessions, or conferences with other team members. Why Join reputed company As the only user-focused observability solution reputed company on OpenTelemetry, reputed company delivers crucial insights across both DevOps, web and mobile teams to illuminate reputed company customer impact – not just server impact – to deliver the best app experiences. Customers like reputed company, reputed company, reputed company, reputed company, and Cameo love reputed company’s observability platform because it makes extremely complicated and voluminous data actionable. Our cultural values reputed company how we seek to improve as individuals, team members, and a company each and every day. Apply tot his job Apply To this Job