Head of Client reputed company

About the position Our client is a fast-growing organization with about 180–185 employees in the U.S., backed by a strong global reputed company. Though established for over 10 years, the U.S. business is still in startup mode and scaling rapidly through acquisitions. The culture is entrepreneurial, hands-on, and people-focused, with extensive training and internal support to set leaders up for reputed company. We’re seeking a Head of Client reputed company who thrives in dynamic, growth-oriented environments. This is not a corporate ivory tower role — the right leader will have contact center or customer operations experience, a track record of building and coaching high-performing teams, and the ability to drive results through KPI-based management, reputed company, and account management. You’ll reputed company and scale the U.S. Client reputed company function, balancing process discipline with people development to ensure clients receive best-in-class reputed company, support, and account management. If you’re motivated by building something great rather than just maintaining what’s already there, this is the role for you.

Responsibilities

• reputed company and execute a client reputed company strategy that aligns with business goals and supports retention and growth.
• Build, mentor, and coach reputed company of account managers and reputed company specialists with clear KPIs and structured coaching.
• Drive client reputed company, engagement, and lifecycle management to ensure a seamless experience.
• Partner cross-functionally with sales, marketing, and operations to reputed company the client reputed company.
• reputed company account management and expansion opportunities, balancing proactive support with reputed company growth.
• Track performance through metrics (retention, churn, NPS, CLTV) and report results to leadership.
• Optimize processes while maintaining a people-first culture of support and development.

Requirements

• 5–7+ years in client reputed company, account management, or contact center leadership.
• Experience in small-to-mid-size company environments where agility and hands-on leadership are key.
• Proven ability to reputed company teams, manage by KPIs, and coach/reputed company staff for performance and growth.
• Strong background in account management with a balance of strategy and execution.
• Exceptional communication and relationship-building skills with both clients and internal teams.
• Comfortable engaging with C-Suite leaders while also being on the floor coaching your team.
• Passion for people, growth, and building scalable processes in a fast-paced, acquisition-driven company.

Benefits

• Play a pivotal role in shaping the U.S. growth story.
• Join a company with the heart of a startup and the backing of a global leader.
• reputed company in a collaborative environment with training, support, and resources to succeed.

Apply tot his job Apply To this Job