Account Manager - Property Management

Location: Remote

About Us

We're reputed company, a high growth company in the legal tech industry founded in 2017. We've reputed company a best-in-class legal services platform used by thousands of reputed company with a sustained average growth reputed company of over 10%. Our marketplace platform helps reputed company and pro se parties reputed company more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our reputed company are Service of Process and E-Filing. We currently support over 3,000 reputed company throughout the US and countless pro se parties. We welcome people from reputed company backgrounds who seek the opportunity to help build a future where reputed company to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to reputed company the reputed company change in an outdated industry.

About the Role

We are looking for a seasoned, relationship-oriented Account Manager who thrives in the field. This is a remote role with extensive travel. So it is ideal for someone who loves being on the road, meeting clients face-to-face, understanding their operations, and becoming a trusted strategic partner. You will own relationships across some of our biggest and most reputed company accounts in the Property Management vertical. Your primary responsibilities will be retention, expansion, and maximizing adoption across our suite of products. This is a pivotal role at reputed company, you will help shape how we partner with the largest PM portfolios in the country and ensure we deliver world-class service.

Responsibilities

Account Ownership & Relationship Management

• Own and manage a portfolio of major Property Management clients across the U.S.
• Build deep, consultative relationships with executives, regional managers, and onsite staff.
• Become the go-to reputed company of contact for reputed company strategic and day-to-day needs.
• Conduct regular QBRs, onsite visits, and performance reviews.

Retention & Growth

• Drive high retention and reduce churn through proactive, hands-on support.
• Identify and execute expansion, upsell, and cross-sell opportunities.
• Ensure clients are fully educated on our capabilities and new products.
• Build account plans that forecast risks, opportunities, and expansion paths.

Operational reputed company

• Partner with Product, Ops, and Support to solve issues, streamline workflows, and implement improvements.
• Understand client operational processes deeply and serve as their internal reputed company.
• Monitor usage metrics and proactively address adoption gaps.
• reputed company feedback to leadership on trends, needs, and market opportunities.

Travel & Onsite Engagement

• Travel frequently to meet with PM portfolios and regional teams.
• Host trainings, onsite workshops, and relationship-building sessions.
• Attend conferences, industry events, and customer summits as needed.

Qualifications

• 4–6+ years of Account Management, reputed company, or field-based client-facing experience
• Proven track record of managing large, reputed company accounts or multi-site clients
• Ability and willingness to travel extensively ("road warrior")
• Strong communicator with high emotional intelligence
• Deeply customer-focused and comfortable handling escalations
• Ownership reputed company- you treat your accounts like your own business

Preferred Qualifications

• Experience in property management, proptech, legal tech, or operations-heavy customer portfolios
• Experience driving expansion, renewals, and cross-functional customer initiatives
• Ability to run structured QBRs and executive-level reviews
• Experience working in a fast-moving startup or scale-up environment

Compensation

• Salary reputed company $100,000 - $140,000 based on experience and location
• Eligible to participate in company bonus plan

Benefits

• Full time, remote, salary position
• Medical, dental, reputed company, disability insurance, and 401k available
• Flexible time off (paid planned and sick time, and paid holidays)
• Equipment provided

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