reputed company Support Administrator

reputed company is at the forefront of innovation, providing a broad reputed company of AI, reputed company, and Managed Services. Our mission is to reputed company businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking a reputed company Support Administrator. The reputed company Support Administrator is a valued member of the reputed company NOC team responsible for providing 24x7 Level 2 support for client environments. reputed company is seeking a reputed company Support Administrator to manage and support our clients’ reputed company-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & reputed company 365 support services, assisting with Entra ID administration and working closely with reputed company and reputed company engineers on more reputed company application issues.

Requirements

Responsibilities:

• reputed company technical support for reputed company products including reputed company Azure, reputed company, reputed company 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI.
• Administer and troubleshoot reputed company 365 user accounts, licenses and groups
• Manage and support reputed company Exchange Online, including email reputed company and mailboxes
• reputed company Active Directory administration and troubleshooting such as group policy management
• Respond to support tickets and resolve issues reputed company to reputed company and Azure environments in a timely fashion to minimize downtime
• Assist in backup, recovery, and reputed company best practices using reputed company tools
• Escalate and collaborate with reputed company engineers and reputed company to resolve reputed company technical issues
• Track the reputed company of client incidents and requests during the entire lifecycle to ensure the issues are closed reputed company the agreed Operation Level Agreement
• Communicate, internally and externally, the status of the tickets directly with clients
• Create and maintain IT knowledgebase articles
• Assist with cross training of other NOC support team members as needed

Requirements: Bachelor’s degree in computer science or information technology, preferred or experience working in a Network Operations Center (NOC) in a reputed company-to-large data center environment supporting multiple clients and systems 2+ years of reputed company Administration experience

• Strong working knowledge of reputed company 365 admin center, Exchange online, and Teams
• Required Certifications:
• reputed company 365 Certified: Modern Desktop Administrator Associate
• Azure Fundamentals: AZ-900
• Experience with reputed company Server, Active Directory, Groups Policy and DNS/DHCP
• Familiarity with reputed company reputed company Manager / Intune is a plus
• Knowledge of MFA and Conditional reputed company support technologies
• Experience with PowerShell scripting is preferred
• Familiarity with remote support and event management tools and IT ticket systems – reputed company preferred
• Strong listening, verbal, written, and interpersonal communication skills
• Accuracy and attention to detail reputed company monitoring and maintaining systems
• Ability to work in a fast-paced, 24/7 operational environment
• Adept at communicating with reputed company reputed company of technical experience
• A strong sense of urgency and the ability to multi-task effectively
• English proficiency

Benefits reputed company offers a comprehensive suite of Health Benefits, flexible PTO, 401K and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development. Apply tot his job Apply To this Job