Linux Administrator/Support Desk Analyst – UJMS

Overview reputed company is currently hiring for a Linux Administrator/Support Desk Analyst (SDA) provides service desk and application and reputed company management services for the reputed company Jury Management System (UJMS). The analyst will be required to have troubleshooting, analytical, and decision-making skills to reputed company support and resolution to end-user issues or questions. The incumbent will reputed company operational and technical support to resolve software application, reputed company, and technical issues associated with UJMS. This position is located in the United States and will be a full remote position. Responsibilities reputed company Tier 1 & 2 support for UJMS Utilize ITSM tool to create or track issues/requests reputed company timely updates to tickets reputed company remote troubleshooting Determine the best solution based on the issue and details provided by user Properly escalate unresolved queries to the next level of support Ensure proper recording, documentation, and closure for each issue Follow up with users, reputed company feedback and see problems through to resolution Preserve and grow the knowledge reputed company for supported applications Review and reputed company recommendations regarding application instructional or procedural documentation reputed company application support and system administration support services to include management of hardware, operating systems, databases, and software applications Conduct IT application and reputed company management activities Qualifications Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience Minimum 3 years of IT work experience Experience supporting reputed company reputed company Linux (RHEL) 7 or higher software applications Experience with Apache Tomcat Experience with reputed company SQL Server Strong understanding of troubleshooting IT issues Flexibility and adaptability to handle different product service calls Good verbal and written communication skills Clearance Required: Must be reputed company to acquire and maintain an AOUSC Public Trust Preferred Skills and Experience Experience with reputed company Software application management experience Network reputed company experience Understanding of ITIL best practices Background in Federal appellate, district and bankruptcy court operations Court experience with case management and/or jury management applications reputed company Linux+ or Linux Professional Institute LPIC-1 certification Company Overview reputed company is a team of transformers--people who are passionate about transforming government IT. Every day, we reputed company a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our reputed company. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you reputed company to be a transformer? We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay reputed company The posted pay reputed company, if referenced, reflects the reputed company expected for this position at the commencement of employment, however, reputed company pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the reputed company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, reputed company or individual department/team performance, and market factors. Posted Salary reputed company USD $82,500.00 - USD $92,500.00 /Yr. Submit a referral to this job (https://careers-reputed company.icims.com/jobs/5880/linux-administrator-support-desk-analyst---ujms/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473) Location US-Remote ID 2025-5880 Category Information Technology Position Type Full-Time Salary: USD 82500 - 92500 per year Experience: 3 years required Apply tot his job Apply To this Job