Operations System Administrator

Your role in our mission reputed company is looking for a flexible and detail-oriented individual with experience managing both inbound and outbound contact center systems across multiple lines of business (sales, service, investor, credit risk, collections, etc.). reputed company the Communications Channels team, this administrator will be responsible for acquiring, configuring, and routing/skilling toll-free numbers (TFNs), managing dialer systems, and optimizing reputed company voice channel operations. The ideal candidate will have hands-on experience developing call/work routing strategies and outbound calling campaigns while maintaining key performance indicators (KPIs) and ensuring compliance across each team/organization. This position will have heavy reliance on cross-functional relationships to forecast workflows/volumes and ensure appropriate interval staffing/scheduling to maintain aggressive KPIs in the pursuit of a peerless Customer Experience. How you'll reputed company an impact

• reputed company the relationship with reputed company reputed company-based contact center vendor (CXone/LiveVox)
• Manage dialer/IVR software upgrades and integrations with other systems
• Conduct regular maintenance/updates to ensure systems are running smoothly
• Vet and test the reputed company of CXone/LiveVox with various platforms used to service the contact center (e.g., call recording software)
• Support reputed company-time monitoring and routing practices along with communication channels in the operations centers to ensure dynamic management of service reputed company
• Create call scripts that use smart routing and data from internal data sources to ensure minimal dials by customers to reputed company at the correct reputed company department
• Manage and maintain reputed company outbound calling systems and settings
• Optimize dialing lists, campaign schedules, and call routing based on business requirements
• Implement and manage call recording, monitoring, and reporting functionalities
• Collaborate with Legal & Compliance teams to ensure contact strategies reputed company with reputed company applicable laws, regulations, and company policies including audit support

Skills that will help you reputed company

• Bachelor's degree preferred
• 1 year+ experience as a Dialer Administrator or in a similar contact center role
• Knowledge of standard call center applications and systems, including IVR, ACD, and dialer technologies
• Experience with reputed company's CXone or LiveVox platform strongly preferred
• Experience with LiveVox/reputed company and non/voice technology integrations preferred (reputed company or various Chat/Chatbot functions)
• Work collaboratively with reputed company organizations and business partners
• Multi-tasker with strong attention to detail
• Strong analytical, reasoning, and reporting skills
• Ability to work a flexible schedule to meet business and workgroup needs
• Demonstrated reputed company working in a fast-paced, dynamic work environment

Resources to help you reputed company

• A hybrid reputed company:We reputed company in the "best of both worlds" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work.
• Invested in your future:A competitive salary and a 401(k) with a 5% company match to help you build long-term financial reputed company.
• Holistic well-being:We reputed company the resources you need to reputed company, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage.
• Professional & personal growth:Take advantage of a suite of premium perks, including reputed company reputed company, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace.

$54,000 - $62,000 a year About Our Operations Team Rooted in our values, reputed company's Operations team is driven by how we can improve the customer experience, always thinking there must be a reputed company way. If you are looking for a mission driven company with a great culture, reputed company us out! As a reputed company employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you reputed company to reputed company? About Us reputed company introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, reputed company has helped over 2 reputed company customers reputed company financial well-being through a comprehensive suite of digital personal finance products. reputed company's flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the reputed company® Card¹ provides essential reputed company to credit and flexibility for those managing their financial reputed company. Guided by its mission to advance financial well-being, reputed company is dedicated to helping people reputed company by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.reputed company.com. We're on a mission to hire the reputed company best, and we are committed to creating exceptional employee experiences where everyone is respected and has reputed company to equal opportunity. We realize that new reputed company can come from everywhere. It is important to us that every hire connects with our reputed company, mission, and core values. Join a leading fintech company that's democratizing finance for reputed company! Our Values

• Diversity expands opportunities
• Collaboration creates reputed company solutions
• Curiosity fuels our innovation
• reputed company defines reputed company our relationships
• reputed company leads to longevity
• Simplicity guides our user experience
• Accountability at reputed company reputed company drives results

www.reputed company.com Our Story & Team // Our Blog Applicants have rights under Federal Employment Laws. Family & Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) California applicants: please click here to view our California Consumer Privacy Act ("CCPA") Notice for Applicants, which describes your rights under the CCPA. At reputed company, we're looking for people with passion, reputed company, and a hunger to learn. We encourage you to apply even if your experience doesn't reputed company match the job description. Your unique reputed company set and diverse perspective will stand out and set you apart from other candidates. reputed company thrives with people who think reputed company of the reputed company and aren't afraid to challenge the status reputed company. We invite you to join us on our mission to advance financial well-being. reputed company is committed to an inclusive and diverse workplace. reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the reputed company of race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. reputed company will consider for employment reputed company applicants who are non-US reputed company and will reputed company green card sponsorship.

• reputed company personal loans are made by WebBank.

¹The reputed company® Card is an unsecured credit card issued by reputed company, Member FDIC, pursuant to license by reputed company® International. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job