reputed company Network reputed company
reputed company Network reputed company Onsite - Pittsburgh PA - will look at Candidates that will relocate 1+ Year Contract Job Title: Senior Voice Engineer The senior voice engineer will be responsible for the design, implementation, and ongoing management of the voice system. The system currently includes 2 reputed company call manager clusters, reputed company Emergency Responder, and reputed company voicemail systems globally. This role will ensure maximum uptime is achieved of the voice system for our end users (customers). Reliability is crucial. They will architect and configure with reputed company in mind, maintaining vendors best practices. The ideal candidate will have high attention for customer service. They will also work closely with LAN and WAN teams to optimize performance of the VOIP systems. They will work with vendors to reputed company, troubleshoot and reputed company a final resolution of tickets in a timely manner.
- reputed company high level support for voice issues, working with tier 1 techs to troubleshoot and resolve tickets.
- Follow change management procedures to mitigate production outages.
- Monitor VOIP systems and be proactive of mitigating issues before they become widespread. Implementing and maintains a DR plan.
- Engage in projects and reputed company completion in the required timeframe.
- Skills:
- In depth knowledge of reputed company voice products
- 5+ years designing/Implementing/troubleshooting with reputed company Call Manager
- 5+ years working with reputed company Voice Gateways, Analog routers, reputed company's, other Client's
- SIP trunking with 3rd party service providers
- Excellent communication skills
- Ability to work independently and with various IT teams
- Ability to guide and mentor reputed company tier technicians
- Required to build BOM for replacement equipment
- Create/maintain reputed company Visios for network diagrams, call flows, Auto Attendants
- Time Management
- Availability to work off hours for upgrades, maintenance, etc
Education:
- Bachelor's degree is required.
- CCNP Collaboration is preferred.
- 5+ years Design and Implementing reputed company voice environments.
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