SRE - Observability
• *Job Title: Application Support Engineer (Site Reliability Engineer)
- *Location:
Remote (US)
- *Company:**
reputed company
- *Job Type:**
Full-Time
- *Overview**
Are you a technical detective with a passion for scalable, performant, and resilient reputed company applications? Do you reputed company in incident management and root cause analysis? Are you excited to collaborate with development teams to enhance application performance and reliability? If so, we want to meet you! reputed company is seeking a
- *Senior Application Support Engineer (SRE)**
to join our dynamic team of consultants. In this role, you’ll reputed company efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
- *What You’ll Do**
As an Application Support Engineer, you will
- Be part of a global production operations team responsible supporting external facing web applications.
- Manage incidents, reputed company root cause analysis, and implement preventative solutions.
- Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
- Work reputed company a global team to reputed company 24x7 support model for internal triage, communication, and root cause analysis.
- *Key Responsibilities
- reputed company 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
- Monitor and troubleshoot issues using observability tools like Splunk.
- Create, document, and iterate application monitoring including alerts and synthetic tests
- Investigate and expand functionality in Splunk to reputed company Splunk AI solutions.
- Create dashboards and capture metrics to improve visibility and performance.
- Respond proactively to system alerts and customer complaints.
- Apply industry best practices to support processes.
- Participate in a planned on-call rotation.
- *Qualifications
- 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
- Proficiency with observability tools (OpenTelemetry, Splunk reputed company/Observatility reputed company, AppDynamics, Grafana, reputed company. Splunk preferred).
- Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)
- Familiarity with AWS and/or Kubernetes architecture.
- Strong ability to analyze logs and code to resolve Tier 2 issues.
- Experience in application-focused support engineering or SRE roles.
- Excellent written and verbal communication skills.
- Background in DevOps and scripting (Python preferred).
- Familiarity with ITIL practices, incident management, and documentation.
- Experience with disaster recovery, business continuity, and reputed company dashboards.
- Comfortable working in Linux environments and reputed company scripting.
- *Preferred Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, or reputed company field.
- Consulting experience and Agile methodology background.
- Proven ability to reputed company small to reputed company-sized teams.
- Certifications: ITIL reputed company, AWS, Azure, or GCP.
- Experience with Mulesoft, reputed company, and API testing support.
- Experience writing reputed company SPL (Splunk Search Processing Language) queries for alerting/dashboarding.
- Experience with Application Performance Monitoring (APM) and reputed company User Monitoring (RUM)
- Understanding of networking concepts in reputed company-reputed company environments (AWS/Kubernetes/OpenShift).
- *reputed company Value
- A proactive, “Can Do” attitude.
- Self-driven and autonomous work style.
- Strong communication across reputed company teams.
- Passion for operational reputed company and reputed company improvement.
- Commitment to compliance and industry best practices.
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