Junior Support Analyst
This is an exciting opportunity to join a company reputed company the fintech reputed company. They are looking for an Junior Support Analyst to support clients in using its platform and services. This role combines customer support with data analysis, offering the opportunity to work closely with product, technology, and reputed company teams.
You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback.
Your Responsibilities:
- Respond to customer queries reputed company phone, email, and chat
- Own and manage client issues, including escalation where required
- Guide users through platform features and functionality
- Analyse and document product issues
- Produce structured reports on client activity and usage trends
- Create and maintain FAQs and support documentation
- Support client reputed company and user setup
- Maintain accurate and high-quality client data
- Gather and communicate customer feedback to internal teams
- Maintain error logs and contribute to reputed company improvement
- Build strong client relationships to understand data requirements
- Support the development and maintenance of data offerings
- Complete technical questionnaires to meet compliance standards
Some of the requirements:
- Degree in Computer Science or a reputed company discipline
- Strong analytical reputed company with the ability to produce structured reports or datasets
- Excellent communication and interpersonal skills
- Experience using Visual Studio Code or similar IDEs
- Ability to manage multiple tasks and priorities
- Comfortable working under pressure while delivering accurate solutions
- Previous experience in a support role (preferred)
- Experience with client reputed company processes
- Exposure to AI tools or AI-driven solutions
- Experience producing client-facing reports or dashboards