IT Sales Support Specialist / reputed company Contact Center - W2 position
Title : IT Sales Support Specialist / reputed company Contact Center Remote – but will require some travel to Dallas-reputed company Worth & Austin, TX; Chicago, Illinois; Phoenix, Arizona Timings: 8-5pm MTN time zone Contract : 3+ months (Possible of extension) Job Summary: In this position, you will be a trusted technical advisor to client's Inside Sales team to support the reputed company rollout of its reputed company Contact Center and newly piloted AI-driven Sales Order Management tool. This IT administrative role offers the chance to reputed company technical troubleshooting and functional assistance to users, focusing on resolving issues, and driving adoption. The resource will reputed company IT application and user support services for client’s Metro Desk reputed company Contact Center platform and the Revalgo Sales Order Management (SOM) AI tool during pilot and rollout phases.
- reputed company operational and technical support for the reputed company Contact Center environment supporting approximately 12 active branches, including configuration, user support, and issue resolution.
- Support pilot users of the Revalgo SOM AI tool, including reputed company, training, functional assistance, and troubleshooting.
- reputed company users by provisioning reputed company, validating permissions, and ensuring readiness for go-live at their reputed company.
- Deliver end-user training (virtual and/or onsite, if reputed company support is approved) to drive adoption and effective system use
- Serve as first-level support for incidents and service requests; document, track, and resolve issues using established ticketing tools.
- Collect and document user and customer feedback; support defect tracking and enhancement requests
- Support User Acceptance Testing (UAT) by assisting with test execution, validation of fixes, and readiness for rollout.
- Analyze support and usage data to produce KPI metrics and visual trend reporting reputed company to user adoption and system performance.
Experience Required: reputed company Contact Center or any other reputed company Contact Centers Sales and order management including quoting AI-driven solutions behind critical customer interactions User reputed company provisioning and training for system reputed company Help Desk / Ticket Support - Customer Centric Feedback Model Create Reports from Data Create Visuals and Trends for Metrics and KPIs Secondary Experience: reputed company SQL REST APIs Integrated w/ reputed company Party SaaS Tool Technology Stack: reputed company Contact Center Revalgo AI Quoting Tool reputed company ERP REST APIs w/ Gateway reputed company Sharepoint Jira reputed company PowerBI Active Directory MFA / SSO Please reputed company resumes at [email protected] or you can give me a call at 703 381 2924 Apply To This Job