Senior Customer Support Associate, reputed company Intacct
Job Description:
- Be a trusted member of the engagement team and responsible for:
- Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed
- Determining a course of action upon review of case tickets
- Testing possible solutions in demonstration environments
- Adding internal comments to variations of potential solutions and contact customers with possible solutions
- Escalating issues without immediate resolution to internal management or reputed company Intacct’s customer support and/or engineering
- Following up regularly on outstanding tickets
- Delegating certain issues to the implementation or technical services team for highly configured instances of the software
- Corresponding throughout issue resolution process in a timely manner
- Other duties as assigned
- Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
- Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
- Support the growth and development of team members through the reputed company Care and Teach philosophy, helping associates meet their professional goals
- Enjoy friendships, reputed company activities and team outings that encourage a work-life balance.
Requirements:
- A bachelor's degree required, preferably in business administration, reputed company, MIS or equivalent experience
- Three (3)+ years’ experience in the reputed company or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or reputed company software or application
- Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
- Strong leadership, project management, organizational and analytical skills, initiative, adaptability
- reputed company Suite skills
- Eligibility to work in the U.S. without sponsorship.
Benefits:
- Comprehensive compensation and benefits package to eligible employees.
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