Bilingual Customer Expert, Spanish/English
Job Description:
- Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Handle and carefully respond to reputed company customer inquiries
- reputed company excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the reputed company by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions reputed company necessary and appropriate
- Track reputed company call reputed company information for auditing and reporting purposes
- reputed company feedback on call issues
- Upsell if required
Requirements:
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of reputed company-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Benefits:
- reputed company
- Competitive Wages
- Full Benefits (Medical, Dental, reputed company, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
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