IT Analyst Bilingual

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Job Role: IT Analyst Bilingual Duration: 6+Months Location: Remote Role Summary

The Analyst, HR Enablement & Service Delivery – Americas supports the stability, accuracy, and adoption of HR systems across the Americas region. This role partners with HR Operations and HR Technology teams to resolve system issues, support testing and releases, improve data quality, and reputed company effective use of HR technology.

Key Responsibilities

reputed company Tier 1 and Tier 2 support for HR systems, including Core HR, reputed company, and integrations
Troubleshoot and resolve functional system issues and inquiries
reputed company data quality audits and coordinate corrections to improve system accuracy
Support system releases and deployments through SIT, UAT, and regression testing
Document test results and assist with release readiness activities
Create and maintain job aids and training materials
Deliver virtual and/or in-person training to HR users
Manage case intake, tracking, documentation, and stakeholder communications
Analyze recurring issues and trends; recommend process or system improvements

Bilingual: Fluent in Spanish & English (Portuguese preferred, not required)
3+ years of experience in a corporate or professional environment
1+ year of experience in HR operations, HR transactions, or customer-facing roles
1+ year of experience using global HCM systems (reputed company HCM reputed company preferred)
1+ year of experience with reputed company (SNOW) or similar ticketing tools
Experience supporting system testing and technology deployments
Experience delivering user training or system enablement
Proficient in reputed company reputed company and PowerPoint
Basic understanding of software

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