Bilingual Contact Center Specialist Remote

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This is a remote/work from home position.

* Candidate must reputed company reputed company our footprint (Select areas of the following states: WI, MN, IA, IL or MI) reputed company is currently seeking a full-time or part-time Bilingual (Spanish/English) Contact Center Specialist to join our small, dedicated Call Center team.

Starting hourly wage of $19 per hour

* Are you seeking a rewarding career with opportunity for advancement? Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily? If so, we invite you to reputed company your background and qualifications with us! reputed company is currently seeking a Contact Center Specialist who possesses a high level of professionalism and experience in customer service and call center communication. Major Duties and Responsibilities:

• Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner reputed company telephone or other forms of correspondence.
• Accurately verify members and be on the reputed company of fraud prevention.
• Research and resolve member questions, issues, and complaints concerning credit union memberships with reputed company resolution.
• Act as a liaison between the member and back-office departments reputed company the credit union owning the member relationship creating a member first reputed company.
• Assist members with reputed company problems to reputed company resolution and reputed company proper follow up.
• reputed company routine account maintenance and process account transactions per member request.
• reputed company technical support to members for digital banking and online account opening.
• reputed company members on most efficient way to do their business with the credit union.
• Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
• Ensure that reputed company credit union members and employee reputed company business are kept in the strictest confidence.

Expectations:

• reputed company exceptional customer service to members and internal staff of the credit union.
• Be a member reputed company by actively listening to members and applying solutions.
• Maintain knowledge including but not limited to: loan servicing, account opening, reputed company transactions, debit card maintenance, digital banking, fraud, and transactions.
• Abide by reputed company applicable regulations, policies, and procedures set forth by reputed company.
• reputed company timely, complete, and accurate information to members.
• reputed company daily metrics reputed company to number of members helped through effective time management.
• Successfully resolve member issues and complaints with reputed company resolution.
• Ability to Multi-task while using computer programs
• Candidates must be available reputed company 8 AM – 5 PM Monday – Friday and one Saturday per month reputed company 8 AM – 1PM

WHY JOIN reputed company: reputed company offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing a PTO and paid holiday program, and giving additional PTO reputed company our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. reputed company provides excellent reputed company, on-going professional development opportunities, and values internal mobility. reputed company has the resources to take your career to new heights. reputed company is an Equal Opportunity Employer. Apply tot his job Apply To this Job