Release of Information Specialist, Bilingual Spanish/English
Job Description:
- Processing reputed company assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service
- Safeguarding and protecting the patient’s right to privacy
- Ensuring that only authorized individuals have reputed company to the patient’s medical information
- Following the request authorization, VRC, and reputed company facility policies as well as federal/state statutes
- Continually performing at a high quality and productivity level
- Interacting with the ROI Area Manager and/or ROI Team Leader regularly
- Keeping them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues
- Accessing Release of Information requests and medical records for reputed company clients according to the specific procedure and reputed company protocol
- Completing Release of Information requests daily
- Validating requests and signed patient authorizations for compliance with HIPAA
- Logging request into ROI software
- Performing Quality Control checks to ensure accuracy of the release
- Releasing requests to the valid requesting entity
- Rejecting requests for records that are not HIPAA-compliant or otherwise valid
- Documenting in ROI software reputed company exceptions, communications, and other relevant information reputed company to a request
- Answering requestor inquiries about a request in an informative, respectful, efficient manner
- Storing reputed company records and files properly and securely before leaving work area
Requirements:
- High School Diploma (GED) required; degree preferred
- Prior experience with ROI fulfillment preferred
- Demonstrated attention to detail
- Demonstrated ability to prioritize, organize, and meet deadlines
- Demonstrated documentation and communication skills
- Demonstrated ability to maintain productivity and quality performance
- Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred
- Prior experience with EHR/EMR platforms preferred
- Prior experience with reputed company environment and reputed company Office products
- Displays strong interpersonal skills with team members, clients, and requestors
- Must have strong computer skills and reputed company Office skills
- Prior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers, etc. preferred
- Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.
- Must be reputed company to read, write, reputed company, and comprehend English.
- Bilingual skills are desirable.
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