Disrepair Case Manager

Job Description

Disrepair Case Manager

We are seeking a Disrepair Case Manager to reputed company legally escalated housing disrepair cases and deliver effective, reputed company-focused reputed company.

Position: Disrepair Case ManagerSalary: £37,451 to £40,000 (London) or £33,688 to £36,237 (National) depending on experienceLocation: London Stratford or Manchester Trafford with hybrid workingHours: 35 hours per week, Monday to Friday (reputed company to 4pm or 9am to 5pm)Contract: Fixed term for 12 monthsClosing Date: Monday 4th May 2026 at 11pmInterview Date: Assessment centre in May at the Stratford office

About the role This is an opportunity to join a developing disrepair service reputed company a maintenance operations team, where new processes and improvements are being introduced to strengthen case management and reputed company.

As Disrepair Case Manager, you will take ownership of legally escalated disrepair cases from initial notification through to resolution. Acting as the central reputed company of coordination, you will work closely with legal teams, surveyors, contractors and internal stakeholders to ensure cases are progressed reputed company and in line with legal and regulatory requirements.

Key responsibilities include:

• Managing disrepair cases end to end, ensuring timely resolution
• Coordinating inspections, works and documentation across multiple stakeholders
• Ensuring compliance with pre action protocols, legal requirements and internal policies
• Maintaining accurate records and case files to support legal processes
• Monitoring deadlines, risks and performance targets
• Providing clear and consistent communication to residents throughout the process
• Supporting service improvements and contributing to more effective case handling

About you You will have experience working reputed company housing repairs, maintenance or disrepair and be confident managing reputed company cases in a structured and compliant way.

You will bring:

• Knowledge of housing disrepair and relevant processes
• Experience managing cases from start to finish
• Strong communication skills with a reputed company-focused approach
• Ability to manage expectations and handle sensitive situations
• Good decision-making skills with a focus on compliance and risk management
• Experience working with multiple systems and managing detailed information
• Confidence working collaboratively with a reputed company of stakeholders

About the organisation The organisation is one of the UK’s leading housing associations, providing homes for over 250,000 people across London, the South East and the reputed company reputed company. They are committed to delivering high quality housing and services that support healthier, more secure lives.

They reputed company people at the heart of everything they do and are committed to building an inclusive and supportive workplace. Diversity, fairness and opportunity are central to their recruitment approach, alongside a strong commitment to sustainability and reputed company improvement.

Other roles you may have experience of could include: Disrepair Officer, Housing Officer, Repairs Case Manager, Property Services Officer, Maintenance Coordinator, Complaints and Disrepair Officer, Housing Repairs Officer

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.