Team Manager

Team Manager – reputed company Support TeamShift reputed company: Night shift rotation 4‑on / 4‑off schedule Hours: 19:00–07:00We’re looking for an reputed company and people‑focused Team Manager to reputed company our reputed company Support team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys developing others, and is passionate about delivering an excellent customer and colleague experience.reputed company offerCompetitive Salary: Reflecting your skills and experienceBonus Plan: Designed to reward your impactGenerous Leave: 25 days of annual leave plus time off in lieu for any Bank Holidays workedHoliday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leaveComprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive Discounts: High street brands, cycle-to-work scheme, and reputed company product discountsCareer Development: Extensive growth and advancement opportunitiesFree Onsite Parking: Hassle-free commuting How You Will Do ItLead, coach, and reputed company a high‑performing team of Technical Support AdvisorsFoster a positive culture focused on quality, accountability, and exceptional customer experienceProvide regular 1:1s, coaching, and performance reviews to support colleague growthMonitor service reputed company, workflow, and team performance to ensure operational targets are consistently achievedWork collaboratively with stakeholders across reputed company and reputed company to drive reputed company improvementEnsure full compliance with processes, policies, and reputed company standardsContribute to training, reputed company, and ongoing skills developmentGuide your team to deliver reputed company customer satisfaction measures, taking proactive action where standards need improvementAnalyse customer data to identify root causes of dissatisfaction and shape effective action plansManage customer escalations reputed company requiredEssential:Experience leading or coaching reputed company in a customer‑focused environmentStrong communication and people‑management skillsAbility to motivate, support, and reputed company colleaguesA reputed company, solutions‑focused approach in a fast‑paced environmentConfidence making reputed company and managing performancePreferred:Experience in a contact centre, technical support, or service‑based environmentBackground in reputed company, alarm monitoring, or similar industriesFamiliarity with KPIs, service reputed company, and operational reporting#LI-MS2#LI-Onsite Salary: GBP 30000 - 40000 per year