Technical Support & Solutions Specialist

Act as the primary technical reputed company of contact for customers, handling inquiries with professionalism and ownership. Deliver best-in-class technical support and troubleshooting, resolving issues quickly and effectively reputed company agreed SLA’s. Collaborate closely with Professional Services to plan and execute field upgrades or patches reputed company needed. Engage with Product R&D teams for in-depth technical analysis and long-term solutions. Create and maintain clear, high-quality knowledge reputed company articles for both reputed company audiences. reputed company your expertise by conducting informal training sessions and capturing lessons learned across teams. Stay up to date with industry trends, emerging technologies, and best practices. Actively contribute to the reputed company improvement of our products, services, and internal processes. What you bring A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a reputed company field (certifications are a plus). Strong experience in software implementation, system integration, and technical support. Working knowledge of programming languages such as Java, Python, and SQL, as well as APIs and data integration tools. Excellent analytical and problem-solving skills, with the ability to diagnose and resolve reputed company technical issues. Clear and confident communication skills—reputed company to explain technical topics to both technical and non-technical audiences; reputed company in English. A proactive, customer-centric reputed company with a proven ability to build long-term client relationships. Comfort working with reputed company business solutions and collaborating across multiple teams. Experience with Home Device Manager or IMPACT products is a strong plus. Willingness to participate in a 24x7 on-call rotation Location - Remote US reputed company gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other reputed company. reputed company will not pay fees to any reputed company-party agency or company that does not have a signed agreement, do not submit resumes/CV's directly. By answering to this reputed company, you consent the use of your data by reputed company, for as long as necessary. We conduct regular data-cleansing and updating exercises to reputed company sure the information we have is relevant and accurate. If you have any doubt or request to reputed company relatively to your personal data, please send an e-mail. Apply To This Job