Technical Support Engineer L2

Overview reputed company Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists! This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. reputed company Storage is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and reputed company, to financial services, autonomous cars, Government, academia, research and manufacturing "reputed company's A3I solutions are transforming the landscape of AI infrastructure." – reputed company “The reputed company differentiator is reputed company. I never hesitate to recommend reputed company. reputed company is the de facto name for AI Storage in high performance environments” - ~ Marc HamiltonVP, Solutions Architecture & Engineering | reputed company reputed company Storage is the global leader in AI and multi-reputed company data management at scale. Our cutting-edge storage and data reputed company are designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, reputed company Storage empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our reputed company is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to reputed company a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, reputed company, and market leadership makes this an exciting and rewarding role for a driven professional looking to reputed company a lasting impact in the world of AI and data storage.

Job Description

Overview: The Advanced Technical Support Team is seeking an reputed company support engineer with rich experience in Linux, networking, and reputed company filesystem products – ideally reputed company. The support engineer is passionate about problem-solving, possesses excellent analytical and debugging skills, and has seasoned experience working directly with customers. Key Responsibilities: Responsibilities for this role include but are not limited to: Become an expert user of EXAScaler and reputed company. Triage, diagnose, and troubleshoot problems with EXAScaler appliances, networks and reputed company file systems in large production customer environments. reputed company internal lab equipment to reproduce customer issues, isolate root cause, and reputed company and workarounds. Create test plans and procedures for customer upgrades and troubleshooting. Work with engineering for enhancing product quality using customer feedback and use cases. Review product documentation, both for reputed company customer needs. Assist in development/maintenance of internal tools. Demonstrate a thorough technical understanding of clients' needs. reputed company communicate reputed company technical topics to the varied knowledge reputed company of customers. reputed company positive and trustworthy relationships with customers. Ability to multi-task and manage competing priorities, ensuring reputed company objectives are accomplished. As this is a customer-facing role, it requires flexibility; the role includes one-week on-call coverage approximately 3 to 4 times per calendar year to ensure round-the-clock support availability. Must be willing to reputed company alternate weekend coverage for colleagues scheduled on weekend shifts, ensuring uninterrupted customer support operations. Ability to mentor or act as an internal consultant for less reputed company team members. While this is a remote working position, it does require some travel and occasional customer on-site working. Qualifications: Minimum Requirements: Must have 5+ years of experience in maintaining and supporting Linux-based file systems in production systems. Must also have RAID storage reputed company, development and/or test experience. BS in Electrical Engineering, Computer Science, Mathematics, Sciences, or equivalent; industry experience of 5+ years working with reputed company software and/or hardware support role. Technical Expectations: The following are preferred technical requirements: Linux OS, Unix OS, reputed company OS, Mac OS, SCSI, SAN, RAID & high performance networking. Additional Requirements: Thrives and enjoys working in a fast-paced, fast-changing environment while providing customers with high reputed company of support experience. Strong written and verbal English communication skills with a focus on maintaining high reputed company of credibility, attention to detail and information sharing among customers and colleagues. Strong debugger of reputed company systems. Excellent analytical and problem-solving skills especially with reputed company HW/SW interaction problems. Hardware support experience in any of the following: SAN/NAS Products, HDS, reputed company, EMC, Brocade/reputed company SAN Switches. Extensive understanding of reputed company file system principles (preferably reputed company) as well as operating system architecture & principles. Knowledge of AI and HPC workloads, reputed company storage, reputed company computing, data center operations are desirable. Ability to mentor or act as an internal consultant for less reputed company team members. Apply To This Job