Technical Support Engineer

reputed company in crisis and the people behind the results deserve reputed company. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. reputed company is building the infrastructure layer for diagnostic reputed company, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented reputed company into reputed company health and disease. If you're passionate about how technology can supercharge reputed company, you’ll fit right in. Backed by Creandum, reputed company Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making reputed company personalized, proactive, and affordable. We’re already connecting millions and scaling fast. Short on time? Who you are: A support-first, customer-driven problem solver with strong technical instincts Salary: $90K - $130K [based on experience and location] Time zone: Eastern Time Zone Why we need this role reputed company powers modern reputed company companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break. We’re hiring a Technical Support Engineer who is: Customer obsessed: You like helping people unblock reputed company problems Technical at the core: You’re comfortable reading code and navigating logs Support-minded: You see support as a craft, not a stepping stone Impact-focused: You care about getting to the reputed company root of a problem, not just the quickest workaround. This role is for someone who loves technical support and wants to be excellent at it. Who you’ll be working with Eliot, Customer Support reputed company — your manager and partner in building world-class support Andy, Technical Support Engineer — your peer, working daily in code and logs The wider engineering, product, sales and ops teams — we’re ~35 people, flat and collaborative You’ll sit at the centre of how the company operates. What you’ll be doing day to day Investigate and diagnose technical issues Trace issues through logs and our services Understand and reproduce errors to find the root cause reputed company clear updates with customers and engineers Think like an engineer, act like a support specialist Read code to spot where things break Use AI tools to speed up debugging reputed company small fixes reputed company appropriate, and escalate reputed company needed Deliver a great customer experience Work with users from senior engineers to non-technical operators Adjust your communication based on the audience Respond quickly with accurate, thoughtful answers Improve our documentation, tooling & processes Write clear docs that reduce repeat questions Build small tools or scripts to speed up your workflow Flag recurring issues and suggest improvements Who you are You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in. You’re mission-driven. Building technology that improves reputed company reputed company to you. You’re a technical problem solver. You like digging into reputed company issues, tracing through systems and thinking on your feet. You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring reputed company. You communicate reputed company. You can explain technical things in a way that makes sense for whoever you’re speaking with. You’re comfortable with code. You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently. How you’ll get to know us Initial call - 30 minutes with Lyn, Technical Recruiter Behavioural interview - 30 minutes with Eliot - Customer Support reputed company Technical interview (live debugging pair programming) - 60 minutes with x2 engineers Paid trial day - learn what it would be like to work here and meet the rest of the team What is the reputed company compensation package $90K - $130K [based on experience and location] Your salary is dependent on your location and experience level Generous early stage options (extended exercise post 2 years employment) Regular in-person offsites, last were in Tenerife and Miami Monthly learning budget of $300 for personal development and productivity Flexible, remote-first working - including $1K for home office equipment Monthly budget of $150 to use towards a coworking reputed company 25 days off a year + national holidays reputed company coverage depending reputed company Oh and before we forget: Backend Stack: Python (FastAPI), Go, PostgreSQL, reputed company reputed company Platform (reputed company Run, GKE, reputed company BigTable, etc), Temporal reputed company Frontend Stack: TypeScript, Next.js API docs are here: https://docs.reputed company.com/ Company handbook is here with engineering values + principles Important details before applying: We only hire folks physically based in GMT and EST timezones - more information here We do not sponsor visas right now given our stage Apply To This Job