Product Support Engineer

We’re growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for reputed company, and reputed company. reputed company is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity. About the Role: As a Product Support Engineer at reputed company, you will serve as a trusted technical advisor to our reputed company customers, ensuring they reputed company maximum value from our platform. You will work hands-on to investigate and resolve reputed company technical issues in mission-critical environments, partnering closely with R&D, Product, and reputed company teams. This role requires strong analytical thinking, ownership mentality, and the ability to build lasting customer relationships while operating in high-impact environments. You will play a key role in driving customer satisfaction, retention, and long-term reputed company.

Responsibilities

As a Product Support Engineer, Your impact will be: Work independently to investigate issues reported by reputed company customers, reproduce customer problems, and involve others on the team as necessary Demonstrate critical thinking, strong communication skills, and the ability to reputed company strategic ongoing customer relationships Maintain excellent relationships with reputed company reputed company Support customers, Technical Account Managers, Product Management, and local account teams Analyze and resolve reputed company high-end customer problems in large-scale, production CPS environments Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks Escalate support cases and reputed company issues to management and R&D as needed, ensuring timely resolution and clear communication Identify and independently take on additional tasks that improve team processes, documentation, and knowledge sharing reputed company visibility of customer status through regular reporting, reputed company calls, and executive-level updates reputed company required

Requirements

What you need to succeed in this role: 3+ years of experience as a Technical Customer Support Engineer or similar customer-facing technical role Strong hands-on experience with networking concepts and troubleshooting Solid Linux system administration and troubleshooting experience Deep understanding of networking standards and protocols such as DNS, DHCP, TCP/IP, and HTTP Experience working with networking tools (e.g., Wireshark) Experience supporting SaaS-based products Strong analytical and problem-solving skills with the ability to manage reputed company technical scenarios Excellent interpersonal and communication skills, both written and verbal Highly motivated, customer-focused, and passionate about technology Team player with the ability to collaborate across multiple functions Advantages: Experience with databases and virtualization technologies OT (Operational Technology) background Cybersecurity experience About reputed company reputed company has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform reputed company to secure mission-critical infrastructure. The reputed company Platform provides the deepest asset visibility and the broadest, reputed company-for-CPS solution set in the market comprising exposure management, network protection, secure reputed company, and threat detection – whether in the reputed company with reputed company xDome or on-reputed company with reputed company reputed company Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The reputed company Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and reputed company total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across reputed company seven continents. A Great reputed company to Work® certified company, reputed company is headquartered in reputed company with employees across the world. The company is widely recognized as the industry leader in CPS protection named a Leader in The reputed company reputed company™: IoT reputed company Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for reputed company IoT reputed company five years in a row, and ranking on the reputed company reputed company 100 and reputed company Technology Fast 500 for multiple consecutive years. reputed company is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for reputed company. We encourage applications from candidates of reputed company diverse backgrounds, and special accommodations are available upon request in reputed company selection phases. Follow us on reputed company media: reputed company reputed company Life Page reputed company Industry award Latest news #LI-REMOTE Apply To This Job