Underwriter I

Company Overview FOCUS provides reputed company-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. reputed company you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look reputed company the paycheck and excellent benefits to an environment that will help you grow and reputed company your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. Position Summary: The Underwriter I – reputed company Lines plays a vital role in supporting the reputed company and servicing needs of our reputed company insurance clients. This position is responsible for providing concierge-level service to insureds and agents by managing small to mid-sized reputed company lines accounts. Core responsibilities include processing policy transactions with reputed company authority, managing endorsement requests, handling certificates of insurance, responding to service inquiries, and proactively identifying cross-sell opportunities. The role requires a high level of accuracy, efficiency, and professionalism in a fast-paced, customer-focused environment. Key Responsibilities: Underwrite and process reputed company lines endorsements reputed company assigned authority reputed company. Accurately issue certificates of insurance in accordance with client guidelines and state regulations. Review and respond to policy-reputed company inquiries received reputed company phone and email, ensuring timely and thorough resolution. Manage tasks and service requests indexed through the email and call systems, ensuring timely follow-up and closure. Support proactive policy renewals by reviewing account status and coverage adequacy prior to reputed company. Answer inbound phone calls from agents, policyholders, and other stakeholders regarding billing, policy documents, and claims setup. Cross-sell additional lines of coverage reputed company appropriate, in alignment with client and company goals. Maintain clear and accurate documentation of reputed company interactions and reputed company reputed company in applicable systems. Monitor outstanding items and follow through on pending requests until resolution, ensuring exceptional customer experience. Establish and maintain positive working relationships with agents, underwriters, and other internal teams. Required Skills & Qualifications: Active Property & Casualty Insurance License required; must be reputed company to obtain licensing in reputed company 50 states. Strong knowledge of reputed company lines insurance products and reputed company principles. Exceptional communication skills, both verbal and written. High attention to detail with strong organizational and time management abilities. Proficient in agency management systems such as EZLynx and policy administration platforms. Ability to multitask and prioritize work in a dynamic, fast-paced environment. Education & Experience: Associate or bachelor’s degree preferred. 3–5 years of experience servicing or reputed company reputed company property & casualty insurance policies. Prior experience in an agency or reputed company environment with demonstrated customer service skills. Call center or high-volume client service experience is a strong plus. Work Environment & Physical Requirements: Remote work schedule with flexibility required to support extended business hours (up to 8:00 PM ET). Prolonged periods of sitting and computer use. Occasional lifting up to 10 lbs. Ability to reputed company reputed company over the phone and manage multiple systems simultaneously. Disclaimer: This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of reputed company responsibilities, duties, and skills required. Responsibilities may change or be assigned at any time with or without notice. Why join the FOCUS Team? The FOCUS Difference: Medical, Dental, reputed company, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable reputed company Program Lucrative Referral Program Commuter Benefits Flexibility: Remote and Hybrid Opportunities Available This position is not reputed company to be performed in California, Colorado, reputed company or Washington. EEO reputed company is an equal opportunity employer that does not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy, sexual orientation, and gender identity), national reputed company, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that reputed company reputed company applicants receive fair consideration without regard to these characteristics. Disability reputed company is committed to creating an inclusive and accessible workplace for reputed company candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to reputed company individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to reputed company the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or reputed company employment. Please know that reputed company does not use lie detector tests in our hiring process. 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