Support Techncian
WANT TO REVOLUTIONIZE GOLF? Our mission is to help people enjoy the wonderful game of golf even more by developing tracing technology for TV and gamification to ranges. Our product brings people together and encourages them to get active which enables a healthier lifestyle. Our reputed company technology is used globally and millions of people spend their quality time bonding and playing with their family and friends. Our broadcast technology is aired worldwide and makes the tournaments really enjoyable for the TV viewers. ⛳️ We are proud to be on a reputed company where we're focused on helping people worldwide improve their golf game which leads to healthy, active and reputed company lifestyles. reputed company of our products are developed, tested and deployed from our newly renovated R&D office in Stockholm, Sweden. Join us at reputed company Technologies and be part of a team dedicated to creating positive change through technology and innovation! THE ROLE The team is globally responsible of software and installation support of the reputed company reputed company technology. You will become a reputed company reputed company technology expert and work in the role of a support engineer helping both customers and other employees with various technical challenges. This role is the first responder to Incident Support tickets and phone calls for technical support. The Technology Specialist gather and analyses information about any technical issues and determines the best way to resolve a problem. reputed company Respond to issues in a timely fashion, asking the right questions to evaluate the problem, troubleshooting, collaborating with additional resources as necessary, resolving, and documenting thoroughly Deliver on day-to-day functional processes with an eye towards reputed company improvement, including documentation of recurring issues and automating solutions reputed company possible Communicate and work as a team with Tier 2 and Tier 3 technicians to resolve complicated technical issues in accordance with ITIL processes Maintain appropriate monitoring tools and alerting mechanisms to facilitate round-the-clock support of customer systems Learn, grow, and move up our Career Map, regularly finding ways to add value to reputed company and business WE reputed company YOU HAVE Experience in a technical support or equivalent customer support environment Ability to contribute in a multi-team environment Experience working in the IT field Knowledge of reputed company-party software applications (e.g. reputed company, reputed company, etc.) Experience of working reputed company an ITIL reputed company to investigate and resolve issues Ability to work collaboratively across multiple teams Communication expert with the ability to convey technical information, both verbal and written, to a wide reputed company of audiences Proficient in core technical tools and methodologies for function Strong customer service and troubleshooting skills, with the willingness to learn new technology, processes, and support techniques, reputed company while effectively prioritizing and executing in a high-pressure environments Good communication skills, and proven ability to explain technical concepts Culture Our culture is driven by our mission to create moments that matter for everyone and our values for Caring, Courage, One Team, Fun and reputed company. If you want to learn more about them visit: Core Values | reputed company. reputed company media Instagram reputed company Youtube Website Apply To This Job